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  • CSA Application

  • Application must be completed for services to be rendered. It takes 5-7 business days to process. If needing same-day service please visit the office before 3pm or call the office at 281-807-9500 for more information. Also, please be advised that the district requires a pre-paid deposit and new account fee for all new service. All forms must be submitted under the same Individual or Business listed on the documents in order to be accepted.

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  • SERVICE AGREEMENT

    1. PURPOSE. The “District” is responsible for protecting the drinking water supply from contamination or pollution which could result from improper plumbing practices. The purpose of this Service Agreement is to notify each customer of the plumbing restrictions which are in place to provide this protection. The District enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before the District will begin service. In addition, when service to an existing connection has been suspended or terminated, the District will not re-establish service unless it has a signed copy of this agreement.
    2. PLUMBING RESTRICTIONS. The following unacceptable plumbing practices are prohibited by State regulations.
      1. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.
      2. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an airgap or a reduced pressure zone backflow prevention device.
      3. No connection which allows water to be returned to the public drinking water supply is permitted.
      4. No pipe or pipe fitting which contains more than 0.25% lead may be used to the installation or repair of plumbing at any connection which provides water for human use.
      5. No solder or flux which contains more than 0.2% lead can be used for the installation or repair of plumbing at any connection which provides water for human use.
    3. SERVICE AGREEMENT. The following are the terms of the Service Agreement between the District and the “Customer”.
      1. The District will maintain a copy of this agreement as long as the Customer and/or the premises is connected to the District’s water system.
      2. The Customer shall allow his property to be inspected for possible cross-connections and other unacceptable plumbing practices. These inspections shall be conducted by the District or its designated agent prior to initiating new water service; when there is reason to believe that cross-connections or other unacceptable plumbing practices exist; or after any major changes to the private plumbing facilities. The inspections shall be conducted during the District’s normal business hours.
      3. The District shall notify the Customer in writing of any cross-connection or other unacceptable plumbing practice which has been identified during the initial inspection or the periodic re-inspection.
      4. The Customer shall immediately correct any unacceptable plumbing practice on his premises.
      5. The Customer shall, at his expense, properly install, test, and maintain any backflow prevention device required by the District. Copies of all testing and maintenance records shall be provided to the District.
    4. ENFORCEMENT. If the Customer fails to comply with the terms of this Service Agreement, the District shall, at its option, terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this Service Agreement shall be billed to the Customer.
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  • RIGHT TO CONFIDENTIALITY OF PERSONAL INFORMATION

    The Texas Legislature enacted House Bill 872, effective June 18, 2021, which provides that a government-owned utility, such as the District, may not disclose personal information (“Personal Information”) in a customer’s account record, or any information relating to the volume of units of utility usage or the amounts billed to or collected from the individual for utility usage (“Billing Information”), unless the customer requests that the government-operated utility disclose the information. You are hereby informed that your billing information and personal records are kept confidential unless you request in writing that they become accessible to the public. If you wish to have this information accessible to the public, please check the box on the form below. Please note that the confidentiality request applies ONLY to your current account and ONLY if you requested it in writing. If you transfer within the District and establish a new account, YOU MUST FILL OUT A NEW REQUEST. You may also rescind a request for disclosure by providing the District a written request to withhold the customer’s Personal/Billing Information beginning on the date of the District receives the request.
  • The undersigned acknowledges that this request is only valid for the current customer account.

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