When you book your dog for an appointment you are subject to and agree to our terms and conditions set out below.
Although I will take the upmost care of your dog whilst in my charge, accidents can happen. Dogs are liable to sudden movements and I cannot be held responsible should this happen. However,in the event of an emergency or injury during the groom, I may seek veterinary care immediately. All costs in connection with this instruction shall be at owner’s expense. In addition, any medical treatment sought post groom must be declared to Heidi within 24 hours of the grooming appointment. Grooming of all dogs including elderly or dogs with pre-exisiting conditions (of which you must inform us) is entirely at owner’s risk.
Please note I am not a veterinary surgeon and any advice given regarding health matters is purely my own opinion from experience and should not be considered as professional medical advice. I always recommend you consult with your vet.
All products used (including all shampoos, sprays, colognes etc) are specifically formulated for dogs and as such Heidi’s Happy Hounds Dog Grooming (Heidi Snellgrove) can not be held responsible should any adverse/allergic reactions occur.
In the event of your dog suffering from excessive matting and needing to be shaved down, the owner should be aware that irritation may occur from the shaving process. In addition, clipping the coat down may uncover nicks, scars, cuts, hot spots, fungal and bacterial issues and pre-exisiting irritation. I may also recommend vet care be sought post grooming.
As the dog owner you agree that Heidi’s Happy Hounds Dog Grooming (Heidi Snellgrove) shall not be held liable for any cuts/nicks/grazes or any post groom effects caused whilst removing a matted/neglected coat. These effects may include, but are not limited to the following; itchiness, skin redness, or self-inflicted irritations/abrasions from excessive rubbing, licking or scratching .
In accordance with the Animal Welfare Act 2006, animals are to be protected from pain, injury and suffering, I am prepared to attempt to de-matt coats (for an additional charge) before shaving down if requested by the owner, however, will clip off should your pet show signs of suffering during the process. Before doing so, however, I shall endeavour to contact you by phone.
Heidi’s Happy Hounds Dog Grooming (Heidi Snellgrove) reserves the right to refuse to groom any dog considered a risk to safety either to the groomer or to the dog. An appropriate muzzle may be used or services discontinued for the wellbeing of all involved. If services are discontiunued as a result of this, the full price of the groom must be paid. No liability will be accepted by Heidi’s Happy Hounds Dog Grooming in injury caused by difficult or aggressive behaviour by your pet.
The dog owner agrees to pay any additional costs for grooming their pet, including but not limited to special handling, de- matting, matted coat removal, any applicable fees due to flea infestation, and late pick up/missed appointments.
Clients who arrive 15 minutes or more late may not be groomed that day and may be required to re-book.
If you are unable to keep your appointment it is the owners responsibility to let Heidi's happy Hounds Dog grooming know as soon as possible. If you give less than 48 hours notice a cancellation fee of 100% of the full groom cost must be paid.
If you do not turn up to your appointment on the day, then the full amount of the groom must be paid. These fees must be paid within 24 hours of the appointment date/time.
Heidi’s Happy Hounds Dog Grooming (Heidi Snellgrove) allows up to two days (48 hours) from the time at which the groom was carried out for any amendment needed for example, shortening of the body, removal of more facial hair etc. If it is outside of the 48 hours then the normal charge will apply.