POLICIES
Check-In: From 3 PM to 10PM Check-Out: Before 11 AM
We are NOT 24 hour. Office hours: 10AM to 10PM.
In-person check-ins outside of our reception hours require advanced notice and prepayment of a late check-in fee.
22:00 - 22:59: $25 late fee per person
23:00 - 23:59: $40 late fee per person
00:00 - 00:59: $60late fee per person
01:00 - 9:59: no check-ins accepted
If the registration is completed correctly in advance, you will receive the access code for entry on the date of your arrival. No late fee will apply in this case.
Late check-outs are subject to availibities with fees.
All payments will be taken prior to or upon checking in. No reservation is confirmed without prior deposit or payment in full.
All payments taken are non-refundable.
For private room: A $100 incidental charge is required on your credit card upon check-in. This charge is a temporary hold and is released upon inspection after check-out, return and any items provided. (This step is not required if you booked on Airbnb)
For private room: A maximum of 2 guests are permitted per private room. This includes the named guest on the reservation. NO parties or events are permitted under any circumstances.
For shared dormitory: One bed is only allowed to have two(2) of piece of luggage (one backpack and one suitcase) in the room per stay. If you have more than two(2), the rest will be kept at the office until the departure date, a storage fee will be applied per luggage item per day. Extra guests are not permitted for dormitory reservations, the access is only given to the orginal name on the reservation. If any guest shares passcodes to anyone outside of their reservation, they will be asked to leave immediately. Consumption of alcohol in the dorms is strictly prohibited. Guests who arrive intoxicated or become disruptive during their stay will be evicted without refund. NO FOOD OR DRINKS ARE ALLOWED IN 10 BED OR 6-BED MIXED DORM. WATER ONLY.
For shared dormitory: Towels can be rented from the office for $5 + taxes. Please visit the office before 10pm if you require a towel.
Storage fees: $5 plux taxes per bag/ per stay
A Valid Official Government ID with photo is required by everyone staying upon checking in.
Minimum 18 years of age for shared accommodation. Minimum 18 years of age for private accommodation. Children (QUEST) under 18 years of age are not allowed.
Quiet hours: 10PM till 8AM
NO PETS are allowed in this property, even your guest cannot bring pet into our property.
We only make exception for service animals. Please pick up after your service animal. Sorry, ABSOLUTELY NO service animals allowed on the BED. Any signs of animal contact on the bed will result in the disposal of the bedding set and charged to the guest. (This is to ensure that the bedding and covers are not contaminated with pet hairs for future guest)
Smoking/vaping of any type is strictly prohibited on the entire premises. No smoking indoors or on any patio or balcony spaces. Violators will be fined $250 and evicted immediately. Smoking is only permitted outside the property at least 30 feet away from all entrances and windows.
Possession of contraband on our premises is strictly prohibited and will be reported to the police.
Any type of harassment, violence or aggressive behaviour will not be tolerated. Perpetrators will be evicted immediately without refund.
We expect all guests to behave in a respectable and considerate manner with the staff and other guests at the Queen Nest Hotel. Any guest that is a disturbance to the staff or other guests will be addressed or asked to leave. We reserve the right to refuse service or accommodation to any guest at our discretion. Any misconduct or breach of house rules will result in immediate eviction without refund.
TERMS AND CONDITIONS
The guest acknowledges joint and several liability for all services rendered until full settlement of bills.
Guests will be held responsible for any loss or damage to The Queen Nest Hotel caused by themselves, their friends or any person for whom they are responsible.
Management is not responsible for your personal belongings and valuables eg, money, jewelry or any other valuables left by guests.
Regardless of charge instructions, I acknowledge that I am personally liable for the payment of all charges incurred by me during my stay at The Queen Nest Hotel. I agree to all house rules, policies, and associated charges as outlined above.