We understand that unexpected events happen, but in order to be fair to all clients, our rescheduling policy is strictly enforced. If your reservation will not work for any reason, please call us at 614-880-8222 or re-book online at least 24 hours in advance. If a notice is not given in this timeframe a 50% of total booked service(s) will apply and be charged to the card on file.
NO SHOW/CANCELLATION POLICY:
Should you forget or choose to forgo your appointment for whatever reason, you will be considered a “no-show.” No Show appointments without a 24 hr. notice will be charged 50% of service fee to card on file. After 1 no show, a clients may be required to pay for services in full prior to booking. We reserve the right to charge this fee up to three weeks after your appointment date.
LATE ARRIVAL POLICY:
If you are 15 or more minutes late for your appointment, the appointment may be cancelled and rescheduled (with a 50% of total booked service(s) charge to card on file) OR you may choose to continue your appointment with services modified to fit appointment time, thus lessening the effectiveness of your experience. Please note: You will still be charged the full fee for the appointment even if services are modifed. We recommend calling or texting if you know you’re going to be late so we can let you know if we can still fit you in.
We ask that if you have a fever or feel unwell, that you contact us so we may reschedule your appointment. Please do not arrive to your appointment showing symptoms of being sick. Temperatures will be taken prior to your appt. to ensure the safety of our staff.
CHILDREN, TEEN & YOUNG ADULT POLICY:
To ensure a peaceful and relaxing environment and for the safety of all, children are not permitted in the studio unless they are receiving the service.
Young adults 14-16 must be supervised by parent or guardian while participating in Spa facials. We do not accept children under 14 at this time for services.