GOODWILL INDUSTRIES OF WAYNE & HOLMES COUNTIES, INC. 524 PALMER ST. WOOSTER, OH 44691

 

POSITION DESCRIPTION

 

Donated Goods and Retail Director

FUNCTION

Establish, implement, and direct the Donated Goods Operation including retail stores and E-Commerce to achieve maximum contribution for the agency's programs and overhead.

 

ESSENTIAL FUNCTIONS

1. Assists Vice President of Donated Goods and Marketing with development, implementation and monitoring of strategic plans and retail budgets

2. Trains, monitors, and reviews the performance of store managers

3. Monitors overall store and E-Commerce performance, such as sales, donation production, expense to revenue ratio, turnover, pricing, rotation, donation quality and recommends improvements to Vice President of Donated Goods and Marketing.

4. Performing site inspections, ensuring that management is maintaining a safe environment and is operating in accordance with recommended and required retail practices, i.e. One-Touch Orders, merchandising and monitors new goods

program.

5.Develops and maintains new goods, overstocks and Halloween purchasing strategies.

6. Assist in reviewing and analyzing divisional information on a continuing basis to determine effectiveness and to identify areas which might need additional training, changes in procedures, etc.

7. Facilitates meetings such as the monthly store managers meeting ensuring they are productive which enhances a spirit of collaboration to introduce information and new ideas

8. Safeguards the assets and inventory of the organization

9. Serves as substitute manager during lengthy vacations or leave of absence

10. Handles Square maintenance, updates, replacements, and issues.

11. Maintains and updates all agency retail sales and E-Commerce manuals and training materials

12. Develops space allocations and floor layouts. Coordinates construction and fixture installation process, as necessary.

13. Assists with the coordination of marketing and special events for the retail and E- Commerce operations.

14. Recommends strategies for the retail, E-Commerce, and salvage/recycling program to maximize revenue and minimize costs.

15. Ensures the consistent appearance of the stores through proper housekeeping and

16. Keeps CEO, Vice President of Donated Goods and Marketing and HR Department abreast of all employee performance concerns. 

17. Other duties as assigned by Vice President of Donated Goods and Marketing or

REGULAR DUTIES

1. Maintains a good working relationship and provide excellent customer service to all consumers, staff, customers, and supervisors

2.Has respect for the feelings of others, is courteous and possesses the ability to build effective internal and external relationships

3.Complies with all established work rules, policies, procedures, and safety rules

4. Represents the organization in a professional and courteous manner

5. Can educate stakeholders and community about the entire agency

Position Supervised: Store Managers, E-Commerce Manager

POSITION REQUIREMENTS

Store Managers, E-Commerce Manager

Bachelor's degree or High School diploma and related experience.

Five years experience in retail sales or demonstrated potential for management as evidenced by successful progression through position of increasing responsibility and authority. Experience managing multi-unit, multi- location or multi- department retail operations is preferred.

Other Requirements:

License Check - valid driver's license and proof of insurability or can provide transportation.

Background Checks - The offer of employment will be based on the outcome of the background check

Drug and Alcohol Screen - Must pass a drug and alcohol screen prior to employment. Subject to random testing.

Required Training:

Customer Service, Harassment, Diversity, Orientation, Drug and Alcohol, Hazardous Material, Loss Prevention, Workplace Violence, Supervisor