It is important to remember that your insurance policy is a contract between you, your employer and the insurance carrier. The patient is ultimately responsible for their account, and any discrepancy regarding reimbursement will be between the patient and the insurance carrier. It is also your responsibility to make sure of the validity of your dental benefit the day of the appointment.
When needed, we will prepare a treatment plan which will be sent to your insurance company. The insurer (you) will get an answer from the insurance by mail or email which you will be required to consult on your dental benefit’s website, as well as notify your dental office.
At the end of your appointments, please stop at the front desk and a receptionist will submit your claim electronically when permitted or print a claim form to sign. We will revise with you the treatment received. At this time, any balances will be presented to you and payment will need to be settled.
You are also responsible to inform our office of any changes regarding your dental benefit, address, telephone number and any changes in your health.
Our office will confirm your hygiene appointment one week prior. Our dental clinic requires a minimum 2 business day’s notice if any appointment needs to be rescheduled/cancelled. This way, you will avoid $25 fee for last minute cancellation and time could be allocated to another patient.
At Rayside Dental, our goal is for you to have a pleasant experience in our office. We strive to help you attain a high level of dental and overall well-being.