GOODWILL INDUSTRIES OF WAYNE & HOLMES COUNTIES, INC.

E-Commerce Specialist

 

 

FUNCTION

Identify and select donated products for sale online, thoroughly examine each product to determine the correct condition, manufacturer and other pertinent criteria, take detailed, clear and appropriate photos, write concise, appealing and accurate descriptions necessary to list items on the best online platform available to maximize sales and profit margins. Assist E-Commerce Manager with improvement, development, and management of online sales operations.

 

ESSENTIAL FUNCTIONS

1. Meet and/or exceed revenue and inventory goals. Maintain accountability for all e- commerce and Goodwill related assets; ensure protection of assets from either internal or external losses.

2. List all items accurately, comprehensively, with no typos or spelling errors.

3. Establish templates for common items to speed up the listing process.

4. Identify rare, collectible and/or unique items.

5. Research specialty items to ensure proper descriptions to maximize the exposure and value.

6. Achieve the average daily/weekly/monthly posting goals, sales goals and sell through goals as established by the E-Commerce Manager and Donated Goods and Retail Director.

7. Perform proper testing for all jewelry identified with possible value, gems or precious metals.

8.Follow all posting procedures to assign a listing # and proper storage placement to easily find for shipping.

9. Assist E-Commerce Manager with packaging and shipping of items. Ensure that ALL items are packaged securely, efficiently, and shipped out timely. Achieve and maintain set shipping goals.

10. Follow all ShopGoodwill audit standards to ensure compliance.

11. Photograph each item with a digital camera having at least 6 pictures per item or necessary amount to depict the accuracy to on-line bidders.

12. Communicate with customers via email and phone to address questions/concerns/issues about items he/she listed.

13. Follow all policies/procedures within Goodwill Industries and specifically designated for E-Commerce.

14. Works flexible schedule based on the needs of the business

15. Attends monthly E-Commerce meetings and other meetings necessary for proper communication.

16. Demonstrate excellent ethics and comply with all company policies and procedures.

 17. Maintain a positive, team-oriented relationship with management, peers, and subordinates; encourage interaction between all departments. 

18. Other duties as assigned by E-Commerce Manager, Donated Goods and Retail Director or Vice President of Donated Goods and Marketing.

 

 

REGULAR DUTIES

1. Maintains a good working relationship and provide excellent customer service to all consumers, staff, customers and supervisors

2. Has respect for the feelings of others, is courteous and possesses the ability to build effective internal and external relationships

3. Complies with all established work rules, policies, procedures and safety rules

4. Represents the organization in a professional and courteous manner

5. Is able to educate stakeholders and community about the entire agency

 

POSITION REQUIREMENTS

Bachelor's or Associate's degree in Marketing/Business/Technology preferred or High School diploma and related experience.

2 years' experience in online retail sales preferred, knowledge of e-commerce and at least 2 years of customer service experience required. Experience with technology and computer software strongly preferred.

*Experience selling items online via eBay or Amazon is preferred as well as some knowledge of collectables/antiques.

Other Requirements:

License Check - valid driver's license and proof of insurability or is able to provide transportation.

Background Checks - The offer of employment will be based on the outcome of the background check

Drug and Alcohol Screen - Must pass a drug and alcohol screen prior to employment. Subject to random testing.

Required Training:

Customer Service, Harassment, Diversity, Orientation, Drug and Alcohol, Hazardous Material, Loss Prevention, Workplace Violence