FUNCTION
To assist with Retail operations for the Agency, primarily focusing on donation acquisition, inventory management, and retail marketing.
ESSENTIAL fUNCTIONS
1. Works closely with Donated Goods Director and VP of Donated Goods and Marketing to create and maintain daily/weekly/monthly/yearly retail reports.
2. Responsible for assisting with Donation Acquisition strategies and is responsible for Scheduling and managing all donation events, including data and spreadsheets, for Goodwill, including Workplace Donation Drives, School Fundraiser Donation Drives, Community Donation Drives, Staff Donation Drives, and yard sale leftovers events.
3. Conducts monthly retail quality audits, reviews with store management team, and organizes information for use by the Director.
4. Manages Goodwill's Secret Shopper program by organizing and updating surveys, creating scorecards, and reporting. Utilizes information to assist Donated Goods Director with customer-service-focused improvements at the retail stores.
5. Assists Donated Goods Director and VP with retail promotions/sales/coupons. Responsible for inventory, ordering, and organization of New Goods as well as Halloween purchasing and implementation.
6. Implements changes and general maintenance of Square POS pricing and systems.
7. Responsible for inventory management at each retail store and central warehouse. Maintains spreadsheets tracking inventory sell through, damage/shrinkage, and other information to help determine reorders, liquidations, etc. Assists with quarterly inventory counting and reporting.
8. Manages and troubleshoots barcoding equipment and processes.
9. Updates social media sites daily with retail focused content on the Goodwill main page as well as ShopGoodwill.com social media pages as directed by the VP of Donated Goods & Marketing
10. Assists with development and deployment of Retail training materials, retail store signage and advertising, and creates and maintains proper store pricing signs.
11. Works closely with Marketing and Community Relations Coordinator on internal staff meetings, monthly incentive/culture events, internal printing needs (business cards, name badges, etc, company events, additional advertising/marketing projects, etc.
12. May assist retail stores or e-commerce department as needed, possible filling in for scheduled vacations/PTO or assisting during staffing shortages.
13. Other duties as assigned by the VP of Donated Goods & Marketing