We understand that there are times where you may need to cancel or reschedule your appointment. This scheduled time has been set aside expressly for you; if you can not make your appointment, we require a 24-hour cancelation notice to avoid late cancelation fee of 50% of your service cost.
Cancellations with less than 24-hour notice are difficult to fill, which is why we have implemented this policy. When last minute notices are given, you are preventing other guests from being able to fit into that time slot.
We are grateful for the opportunity to serve you!
Valuing your time is our top priority, and we request your mutual respect since our team members rely on the income from these services to support themselves and their families. When you have a scheduled appointment and you do not show up, you are automatically marked as a no-show in our system.
Please note that you will be charged a 100% fee since we will not be able to fill this missed appointment. After 3 no-shows you will no longer be able to pre book in advance.
We understand that life happens. For this reason, if you believe that you will be arriving late to your appointment, Please call us before hand! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other guests scheduled the same day.
Please be aware that we can not guarantee that your full service can be performed for you that day if you arrive late. We will determine what portion we will perform; however you will be charged for the full service scheduled.
In some cases tardiness may require rescheduling your appointment for another day. Should this be necessary, you will be charged a rescheduling fee of 30%, which payment is required before we can schedule your next appointment.
THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only if stylist made a mistake during the initial service.
To help us provide you with a relaxing atmosphere, we request that children without appointments DO NOT accompany you to the salon. We will do our best to accommodate any special situation.