Contact Enquiry

Name*

First NameLast Name
Enquiry Type*

Product EnquiryTechnical SupportSystem DesignWarranty / Service / Victron RepairsTrade / Dealer Login ApplicationOrder Issue / ReturnsOther
Email*

Confirmation Emailexample@example.com.au
Phone Number
Contact Type*

End UserBusiness / Company
Business Name*
Application*

Boat / MarineCaravan/RV4WD / CanopyCamping TrailerCoffee / Food VanOff Grid / Solar PowerIndustrialOther
Subject*
Trade / Dealer Login

Please enter details of your business below.
Business / Company Name
ABN or ACN*
Business Type*

Marine ElectricalMarine ElectronicsAuto ElectricalMarine RefrigerationMarine ChandleryElectrical ContractorBattery SolarGrid SolarBattery StoreCamping 4WD StoreRetail StoreBoat BuilderCaravan Builder4WD Canopy BuilderMotorhome BuilderChassis BuilderOther
Type of Office / Premises*
Number of Employees*
Geographic area serviced*
Website URL*
(www.yoursite.com.au)
Relevant Experience / Trade Qualifications*
Brands you are interested in*
Estimated Monthly Purchase*
Business Summary*
Warranty / Service / Victron Repairs

For warranty or product service, please include details of the product including model number and purchase details. A detail description of the issue or problem is required. A copy of the purchase invoice can be uploaded below. Please leave the product connected in the application so that we can assist you in a debug process. Do not send items to us without prior authorisation.
Order Issue / Returns

If you need to change your order prior to dispatch or have a issue on a recent order, please provide all details below. We specifically need to know the Order Receipt number (Nxxxxx) or the Invoice number.
Issue*

Change my order prior to dispatchI've received an invoice and notice that my order will be shipped, but no tracking detailsI've received my order, but am missing itemsChange of Mind / Refund / ReturnsI am overseas and trying to buy itemsOther
Tracking Details

If you have receieved notification from us that your order has been shipped yet no tracking information, please check your Spam / Junk Mail folder. If you still cannot find the email, please continue to fill out this form.
Missing Items

We're sorry to hear. Firstly if your consignment was sent by more than 1 parcel then the courier may still be processing your other parcel(s) - this is very common if 1 part of your order is large or heavy as they are manually handled verus the converyor belt and usually take an extra day or 2. Tracking should indicate this.

However if your order was in the 1 parcel and missing items, then please let us know below.
Excluding manufactured and order in/special order items and while not a requirement under Australian Consumer Law, we may, depending on the circumstance permit a change of mind about a purchase for a period up to 14 days from date of purchase, if permitted we will refund as store credit for your item less a restocking fee of 10% or $33 processing fee (whichever is greater) provided that the goods are returned at your expense in an "as shipped" saleable condition including original unmarked and unopened packaging.

We do not refund outgoing or return freight costs. The refund will be calculated as the purchase price of the product, less restocking fee, and less any transaction fees.
We do not accept returns for goods after 14 days from the date of delivery.

Any refund will be made in the way of store credit.

If you agree to the above, please continue the form to begin the process.
International Orders

Please refer to the International / Overseas Shipping section located on this page.
Technical Support

We offer technical support for products purchased from Outback Marine. Please provide as much detail information as possible to help us provide an accurate answer in a reasonable time frame. In some cases we may refer you to the manufacturer or manufacturers representative.
Product*
Purchase History*

Purchased from Outback MarineWanting to purchaseExisting on original installationPurchased from elsewhereOther
Order Reference Number
System Overview Design

Outback Marine offers an electrical system overview service for a nominal fee which depends on the scope of the electrical system required. Please fill out the details below to start the conversation.
Project Stage*

Conceptual PlanningConstruction StartedFitoutOther
Budget*
Details*
File Attachment

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Should be Empty:

Trade / Dealer Login

Warranty / Service / Victron Repairs

Order Issue / Returns

Tracking Details

Missing Items

International Orders

Technical Support

System Overview Design