EBM - Report Maintenance

Report Maintenance Issue
Your Details
Your Name*

First NameLast Name
Contact Phone Number*
Email*
example@example.com
Factored Property Address*

Street Address

Street Address Line 2

City

Post Code
Your Unique EBM Property Reference
E.G 0099B
Are you reporting an emergency repair?

YesNo
What are you looking to report?

FireSmell of GasWater & LeaksRoof (not ingress)LightingStair CleaningInternal Communal space issueDrainageExterior and GardenWindowElectricityAlarms & Smoke DetectorsPests/VerminDoor/Door Entry/LocksOther
Please give a clear description and specific location. Please add photos in the box below.
Please add up to 5 photos, videos or audio files (max: 10 mb each) to help explain the problem.

Browse Files
Uploading photos, videos or audio can help to clarify your issue and may mean your issue is resolved sooner. Cancelof
Please explain the problem in as much detail as possible and provide details of which area or areas are affected, when the problem was first noticed and how frequent the problem is.
When was the problem first noticed?
For example, 1st Aug, last week
How frequent is the problem?
For example, daily, sometimes, often
Leak

Water Leak from upstairs or adjoining propertyWater leak from roof into propertyWater leak into stairwellOther
Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.
How big a container is needed for the leak? (eg cup or bucket)
eg cup or bucket
How often do you have to empty it? (eg hourly or daily)
eg houly or daily
Is the leak constant or intermittent?
eg, constantly or a desccription of whent he leak occurs
Ceiling

Damp Patches appearingPlasterOther
Roof Hatch

Hatch door left openDamagedOther
Loft Door

Loft door left openDamagedOther
Walls

Damp Patches appearingPlasterOther
Chimney

Chimney Pot - damaged/missingChimney Stack - damagedChimney Flashings - missing/looseChimney Stack needs repointedOther
Flat Roof

DamagedLeakingOther
Pitched Roof

Missing SlatesDamagedLeakingOther
Gutters

Overgrown vegetationLeakingBlockedOther
Description here
Damp Patches appearing

You do not think it is related to a leakYou do think it is related to a leakOther
Drainage Issues

Toilet/Shower/Basin flowing back or blockedDrainage issue in external area/stairOther
Please attempt to use a drain unblocker to clear your sink/basin etc. If it is found that foreign items have caused the blockage. For example food or fats then the cost of clearing may be passed on to yourself.
Water

No WaterOther
If you have no cold water running from your kitchen tap this is likely to be an issue with the supply. Please check with your neighbours to see if they are without water also. Additionally you can check the Scottish water website for updates http://www.scottishwater.co.uk/contact-us/current-updates
Doors, Door Entry System & Locks

Locks and KeysIntercom/Entry PhoneCommunal Front DoorCommunal Rear DoorInternal DoorOther
If the property is not secure for example, due to no communal locks working for the building - please report through this system and also call: During Office Hours: 0131 510 9000 In Emergency situation, Out of Office Hours: 0131 510 2424(SPM)
Intercom/ Entry Phone

Door release not workingUnable to hear street levelStreet level unable to hear from propertyDoor entry phone non responsiveOther
Stair Cleaning

Not Clean following cleaner visitNot Washed following cleaner visitToo wet following cleanAttendance sheet not completedOther
Communal Door

Door Closer not operating correctlyDoor stickingMagnetic Door Lock not operatingYale/Cisa Lock exit not operating correctlyDoor exit button not operating correctlyHinge BrokenDoor LooseKey Fob not workingFrame SplitDoor Handle BrokenOther
Internal Door

Door Closer not operating correctlyDoor stickingMagnetic Door Lock not operatingYale/Cisa Lock exit not operating correctlyDoor exit button not operating correctlyHinge BrokenDoor LooseKey Fob not workingFrame SplitDoor Handle BrokenOther
Secondary Entry Door e.g Rear Door (please indicate which door in additional notes)

Door Closer not operating correctlyDoor stickingHinge BrokenDoor LooseFrame SplitDoor Handle BrokenOther
Locks and Keys

Key stuck/broken in lockYale lock not workingCisa lock not workingKey Fob Pad not workingOther
Floors / Stairs (communal areas)

Carpet LooseCarpet ripped or damagedFloor covering a trip hazardFloor tiles broken/missingFloor tiles looseStairs excessively dirtyStairs excessively wetRubbish/Furnisher in escape areaOther
Lighting

Light fitting broken/looseLight tube/bulb faulty/outLighting Timer issue (dark at wrong times)Other
Description of the fault
For example, bracket fixing come loose from wall.
Broken glass (communal)

Above ground floorGround floor levelOther
Problem with window (communal)

Metal Framed WindowUPVC Framed WindowWooden WindowBroken Sash CordOther
Window Issue

Bottom handle brokenSide handle brokenDoes not open or close properlyWindow is loose fitting in the frameWindow has rotten woodOther
Window Lock

Lock broken on window with window openLock broken on window with window closedOther
Electricity

No PowerIn a specific areaThroughout the propertyOther
Pests / Vermin

InsectsRodentsOther
Garden & Exterior
Please describe the problem or issue in as much details as possible.
Insects

AntsBeesFliesTermitesWaspsOther
Rodents

MiceRatsUnknown (mice or rats)Other
Which area is affected?
For example, kitchen
When was the problem first noticed
For example, last week.
How frequent was the problem?
For example, every day
Emergency - Gas

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.
If you believe that the alarm is sounding to indicate that carbon monoxide is present, please immediately open the windows and exit the property. Scottish Gas Networks will attend in an emergency if required. 0800 111 999. Please also report on this system and by phone call: During Office Hours: 0131 510 9000 Out of Office Hours in Emergencies only : 0131 510 2424(SPM)
Emergency - Fire

If there is a fire at the property under no circumstance should you try to put it out yourself. You must immediately evacuate the property and then contact the emergency services to report the fire.
If alarm is going off please conduct a thorough search of the property to confirm that it is not a false alarm. If there is a fire, please call 999 urgently and vacate the premises. If there is no alarm please press and hold the reset button on the alarm head for 30 seconds to reset the system.
Alarms and Detectors (communal)

Carbon Monoxide AlarmSmoke DetectorFire Alarm PanelOther
Balustrade

Balustrade brokenBalustrade looseOther
External Stair

BalustradeHandrailCentral PostThread or RiserLightingOther
Handrail

Handrail bracket brokenHandrail bracket looseHandrail brokenHandrail looseOther
Thread or Riser

BrokenLooseNailsOther
If "Other" was selected, please enter details here.
If Appropriate: Is anyone in the household currently experiencing symptoms or in isolation in regards to COVID-19*

Yes. Not safe to accessNo. Safe to access
If you have advised yes to the above please let your Property Manager know what date that the isolation ends so they can advise the contractor. If the contractor notifies you for access and it is not safe for them to attend please ensure you let them know and reschedule with them directly.
Email

info@edinburghblockmanagement.com
Should be Empty:

Report Maintenance Issue

Your Details

Emergency - Gas

Emergency - Fire