In order to withdraw and receive a refund of any portion of fees paid, you must complete an online Withdrawal Form through your advisor. Once a request has been made to withdraw from the program in which you were registered, you may be eligible for a refund by submitting a Refund form and providing all the required information and supporting documents.
In the event of canceling and withdrawing from the registered program for any reason except visa refusal reason, the following refund policy will apply:
In the event of client visa refusal, the unused tuition will be 100% refundable except for the college registration fee and applicable administrative fee. The regular legal visa processing fee will be applied if the client requested program withdrawal.
▪ After 4 days after the effective contract date, up to 30% of total tuition will be retained; After 6 days within 12 days, up to 50% of total tuition will be retained; 13 days after the effective contract date, the program tuition will be non-refundable, except visa refusal reason.
▪ Regular Legal Visa Processing Fee:
Clients enrolling in college with Canada Admission Hub are eligible to receive a special discounted rate for agent visa processing service. In the event, that a client visa is refused by IRCC and requested for program withdrawal and refund, the regular legal visa processing fee of 3500 USD plus 13% HST Tax will be retained and/or added to the client invoice (IRCC & biometric fees are not included in the
fee); as the client is no longer eligible for receiving the special discounted rate.
(Refusal Exception: This policy does not apply to clients who refuse to perform biometric, or medical examinations and provide documents required by the government of Canada.)
▪ The standard processing time for refund is between 6-12 weeks after receiving a complete refund request form; During the refund process, if a client does not respond and communicate for more than 4 weeks, the refund case will be closed, the refundable amount will be issued as Admission Hub Tuition credit, which can be used for over 120 institutions all over Canada including online programs.
▪ A CAD $150 administrative fee will be applied for every late payment for clients who are on installment plans.
▪ A $200 CAD administrative fee and bank wire fee will be applied for each refund transaction.
International students who apply for colleges via Admission Hub but does not apply for a visa via Admission Hub, in the event of canceling the program, 25% of the admin fee from the total tuition will be retained.