Service Agreement
Children in FOCUS (CIF) requires both parents/guardians/carers to complete, sign, and return this Agreement and the Application Form before any services can commence. Services cannot be provided unless all required documentation, including the signed declaration on has been received. Please contact us if you require clarification of any part of this Agreement before signing.
By signing this Agreement, I acknowledge and agree that:
The parents/guardians/carers are solely responsible for discussing via lawyers or parenting application, mediation or other relevant means, agreeing upon, and confirming in writing all arrangements relating to the supervised contact. This includes, but is not limited to, the date, time, duration, location, venue, activities, gifts, dietary requirements, medical needs, sunscreen application, persons attending the visit, and any other relevant arrangements.
Children in FOCUS (CIF) does not negotiate or facilitate agreements between the parties and must receive all agreed arrangements in writing before the scheduled service. CIF's role is limited to providing impartial supervision and preparing factual observational reports.
If written instructions of agreements are not provided, are incomplete, or are inconsistent, CIF may determine the arrangements it considers reasonable and appropriate to safely facilitate the service. CIF's decision in such circumstances will be final for the purpose of delivering the service.
Amendments to this Agreement
Children in FOCUS may amend this Agreement from time to time without notice to reflect changes in its policies, procedures, fees, operational requirements, or applicable laws. We will inform you when necessary.
Our Responsibilities
Children in FOCUS will:
1. Act impartially and remain neutral at all times.
2. Provide a safe, child-focused, and professionally supervised service.
3. Allocate suitably qualified and trained supervisors who hold current Working with Children Checks and National Police Checks.
4. Monitor interactions between the child, parents, and any attendees.
5. Remain in close proximity to the child and the supervised parent throughout the visit, and, where supervision is required, accompany the family to bathrooms and change rooms, where appropriate.
6. Intervene where necessary and safe to do so to protect the safety or well-being of any person and, at our sole discretion, suspend or terminate a visit if required.
7. Use reasonable efforts to arrive on time. Delays may occasionally occur due to traffic or other unforeseen circumstances, and we appreciate your patience and understanding. If a Children in FOCUS staff member arrives late, the missed time should, where practicable, be made up on the same day, provided this does not delay the supervisor's next scheduled visit. Where this is not possible, the missed time may be added to the beginning or end of the next supervised visit by prior arrangement with the Children in FOCUS office.
8. Provide factual observations or feedback where appropriate and consistent with our confidentiality obligations.
9. Provide parents with reasonable guidance to support safe parenting practices during supervised contact, where necessary.
10. Use reasonable efforts to assign the same supervisor to ensure continuity for the family. However, where this is not possible due to illness, leave, emergencies, operational requirements, or other unforeseen circumstances, Children in FOCUS will appoint another suitably qualified supervisor to ensure the supervised visit proceeds as scheduled and is not unnecessarily cancelled.
Reports and Confidentiality
11. Prepare a factual report for each supervised visit. Reports generally include the date, time, attendees, activities, observations, conversations, interactions, children's behaviour, and parenting responses. Reports may include relevant conversations between parents or carers and Children in FOCUS staff before, during, and after the supervised visit. Parents are expected to keep all communications child-focused, respectful and brief. Parents must not discuss the other parent, court proceedings, or adult matters in the presence of the child or with Children in FOCUS staff unless directly relevant to the child's safety or the delivery of the service.
12. Reports are compulsory, and Children in FOCUS aims to issue reports within seven (7) working days of the visit. However, delays may occur due to high service demand, staff leave, or other operational requirements. We appreciate your patience and will provide reports as soon as reasonably practicable.
13. Reports are ordinarily provided to the parents and their legal representatives if we have their details.
14. Children in FOCUS reserves the right to withhold a report from either parent and provide it directly to the Court, an Independent Children's Lawyer, or another authorised person where required by law or where, in our reasonable opinion, doing so is necessary to protect the safety or wellbeing of a child, preserve the integrity of the supervised contact process, or prevent the misuse or manipulation of the report.
15. Reports are final and will not be amended. Requests for an administrative review of a report incur a non-refundable fee of $150. Where Children in FOCUS determines, in its sole discretion, that a factual or administrative error has occurred, we may amend the report at no additional cost. The review fee is not refundable. However, where an error is identified, the review fee will be credited to the client's account and may be applied towards future Children in FOCUS services.
16. If you require an urgent report within forty-eight (48) hours of the supervised visit, you must submit your request in writing. Urgent reports are subject to Children in FOCUS's operational capacity and acceptance of the request. An additional urgent report processing fee of $150 applies and must be paid in advance.
Information, Privacy and Disclosure
17. Children in FOCUS collects, stores, and uses personal information to provide supervised contact services, prepare reports, comply with legal obligations, and administer its services. Information may be disclosed where required or authorised by law, including to a Court, an Independent Children's Lawyer, legal representatives, child protection authorities, police, or in response to a subpoena, court order, mandatory reporting obligation, or other lawful authority.
18. Parents acknowledge that supervised contact is not a confidential service. Information provided to Children in FOCUS, together with observations, conversations, photographs, and reports, may be used or disclosed for the purposes of providing the service, protecting the safety and well-being of a child, or complying with legal obligations.
19. Parents are responsible for deciding what personal information they provide to Children in FOCUS. Children in FOCUS is not responsible for the disclosure of information voluntarily provided by a parent, including addresses, contact details, employment information, or other personal information that is included in reports, court documents, or communications.
20. Parents are responsible for informing Children in FOCUS in writing if any information is subject to a non-disclosure order, suppression order, family violence protection order, or other legal restriction. Children in FOCUS is entitled to rely on the information provided by the parties and is not liable for any disclosure resulting from a party's failure to notify us of such restrictions.
21. Children in FOCUS may take photographs, video recordings, or other recordings during supervised visits where considered necessary for evidentiary purposes, record keeping, child safety, report preparation, staff training, quality assurance, or as otherwise required in connection with the delivery of our services. Such material remains the property of Children in FOCUS and may be disclosed where permitted or required by law.
Service Delivery
22. Supervised visits and changeovers will be conducted at a location agreed by the parents or, where no agreement is reached, at a venue nominated by Children in FOCUS. Children in FOCUS may recommend an age appropriate, safe, and practical venue. Parents and carers must comply with any location, time, or logistical arrangements directed or confirmed by Children in FOCUS for the purpose of delivering the service.
23. A minimum ratio of one (1) supervisor to three (3) children applies. Additional supervisors must be booked and paid for if four (4) or more children attend the visit simultaneously.
24. If the requested date, time, or the arrangements specified in a court order are unavailable, Children in FOCUS may nominate an alternative date, time, or location based on our operational availability. Parents or guardians are responsible for ensuring they and the children attend the service as scheduled by Children in FOCUS. Where supervised contact is required by a court order, parents remain responsible for complying with that order.
25. Where a supervised visit does not proceed for any reason, the parents or guardians acknowledge the importance of maintaining the child's relationship with both parents and agree to make all reasonable efforts to arrange a make-up visit as soon as practicable. Children in FOCUS will assist in scheduling the make-up visit, subject to operational availability and any applicable court orders.
Our Expectations of Parents and Child-Focused Conduct
I understand and I will:
26. Parents acknowledge that Children in FOCUS provides a child-focused supervised contact service aimed at supporting safe and positive relationships between the child/ren and the Supervised Parent, as well as that parent’s wider family, including siblings, grandparents, and other significant relatives. Parents must not seek to exclude or limit a child’s relationship with the other parent or their family members unless there are safety concerns.
27. The Residential Parent (the parent the child lives with) agrees to actively support and encourage the child/ren to attend scheduled supervised visits and to engage positively with the supervised parent and, where appropriate, their extended family. It is the responsibility of the Residential Parent to ensure the child/ren are made available for attendance at scheduled visits. I understand that I must take all necessary steps to ensure the smooth conduct of supervised contact for the other parent. I must explain the rules to the child/ren and encourage them to attend the visit with another parent.
28. If you have more than one child subject to visitation, and one does not want to attend or wants to leave the visit earlier, the supervisor will call the parent to pick up that child; however, the visit should continue unhindered for the other child/children. Similarly, if you have more than one child attending the visit and if one child is sick, the other child/ren should still attend the visit.
29. Parents agree to cooperate with Children in FOCUS staff and comply with reasonable directions given to facilitate the safe and effective delivery of services.
30. Treat the other parent with respect and be reasonable and flexible with accommodating the visit. Do not denigrate the other parent in the presence of the child or the supervisor.
31. Be on time and be polite and respectful with CIF staff at all times and others involved in the contact.
32. Do not discuss, criticise, or speak negatively about the other parent or their family with Children in FOCUS staff or in front of the children, or attempt to involve staff in parental disputes or family law proceedings. Parents must keep all communication with staff respectful, child-focused, and limited to matters relevant to the safe delivery of the supervised contact service.
33. I will make my child available for child review interviews when required by CIF. CIF staff may have a friendly chat with the child independently to see how they are going with the supervision.
Payment
34. I will pay the invoiced fees into the Children in Focus bank account at least 3 working days prior to each contact visit/service.
35. If I have not received the invoice, I will inform the Children in FOCUS office immediately. I will deposit an approximate amount for the upcoming visit with my surname and date of the visit to ensure the visit will proceed.
36. Proof of payment must be emailed to the Children in Focus office after each payment. I understand that failure to make the payment 3 working days prior to the visit may result in the visit being cancelled or postponed and cancellation fee and administrative fee will apply.
37. I will incur a late cancellation fee if Children in Focus is NOT notified of the cancellation or rescheduling more than 48 hours before the booked visit. If we are given less than 48 hours notice, for whatever reason (work, sick, car broke down, flight cancelled, child unwilling to attend, going unsupervised etc.), full payment for the booked visit will be forfeited.
38. I understand that our family is allocated a date, location;, and time slot on a recurring basis, therefore, there should be no changes required. Any changes to that schedule will incur an administrative fee of $60 per change. This includes, but is not limited to, rearranging the visit, reissuing the invoice, and coordinating with the supervisor and the other parent via email, text, calls, etc. We require at least seven (7) working days for any changes to the visit to be implemented.
39. It takes a lot of our valuable time, as a lot of work goes into rearranging visits and informing everyone involved of the new arrangements! So you understand how much work goes into making changes, for example to change time or location or reschedule a visit administrative staff needs to communicate with the supervisor, inform the other parent, find another supervisor who can cover such a change, confirm with both parents and supervisor the final outcome, update the calendar, informing accounts to amend the invoice, it could take about 30-60 minutes. Please be considerate of our time if you do not want to incur extra charges.
40. I agree that I remain responsible for payment in full in the event that a contact visit does not proceed due to termination, a child/ren not willing to attend, or other instances, such as illness or a car breaking down.
41. I will pay for myself, my child/ren, and the supervisor to enter venues, movies, theme parks, play centres, public transport, car parks, and any other entry fees as required.
Cancelling or rescheduling the visit
42. If you wish to cancel or reschedule a booked supervised visit, for any reason (work, sick, going unsupervised, etc.), you must give us at least 48 hours' notice before the visit to avoid forfeit of the full booked visit fee. You must notify your supervisor via text message or phone call and also email notice to the office. Please note emails are read between 9:00am - 5:00 pm Monday to Friday, therefore it is important you email us within business hours or contact your supervisor directly outside the office hours.
43. If our supervisor turns up to the visit and one of the parties does not come or does not bring the child or the visit is cancelled for any reason, we will charge you for the entire visit booked.
44. If the visit is cancelled for any reason without 48 hours notice, even if you have a medical certificate or if one of the parents does not turn up or does not bring the child to the visit and does not give us notice as described above, the parent specified in the Court Order as responsible for our costs or the parent who has agreed to pay our fees, will be responsible for the payment. It will be their responsibility to recover the money paid via court from the breaching parent.
45. If for some reason you have a credit in your account and wish for us to refund it back to you, please send the official request to us via email, stating the reason for refund and your bank details (BSB, Account number, account holder must be your name). Please note all refunds are assessed and processed withing 7 business days from the day of the notice.
46. Medical Certificates must be provided to us and the other parent or their lawyer if cancelation is due to a medical reason. You need to provide a clearance certificate that child is well to attend the visits.
47. Make-up visits will be arranged for the time missed within 7 working days from the missed visit. Both parents need to agree to the make up time.
48. Repeated cancellation of visits or breaches of this agreement, unpaid invoices for our services, not bringing children to the scheduled visits as per court orders, may lead to termination of our services. The other parent, solicitors, ICL and the Court will be informed of the reasons for our decision to terminate.
49. I will incur an Administration Fee at $60 per change or time spent on additional task at $110 per hour, which ever is greatest for work that falls outside the standard scheduling and administration obligations for arranging and facilitating contact supervision. This includes but is not limited to requests to amend the report, change supervisors, change meeting location, changes to bookings, emails, text messages, calls more than 5 minutes in duration, excessive emailing more than 1 email per visit, unreasonable questioning of our staff, if supervisor is kept waiting outside the visitation hours for the parent to pick up the children etc.
Preparation for the Visit
50. I will advise the Children in Focus office/supervisor of the contact locations and activities for the upcoming visit via email or text at least 48 hours prior to the visit or activity. All activities are subject to our approval.
51. High-risk activities such as horse riding, quad bike riding, motorbike riding, jet skiing, e-scootering, open water swimming, and pool swimming are not allowed during the visit.
52. Bike riding, skateboarding, scooter riding, bathing, showering, and swimming at home or at the public pool must be agreed to in writing with the residential parent and approved by CIF at least 48 hours prior to the activity. It is the parents' responsibility to ensure their children are safe during any activities during the visit and to provide protective gear for the children. CIF is not responsible for any injuries that occurred at the visit.
53. Be prepared for visits: bring healthy food/snacks/water/drinks, spare clothing, sunscreen, sunhat, pram for your child/ren and be mindful of any allergies of your and other children. Provide children with a hat for hot days and warm clothing for cold or rainy days.
54. Bring toys, books, colouring books and games to play with your child. Be mindful of what toys I bring to avoid disappointment, as I understand my child/ren will most likely want to take the toys with them to the other parent’s house.
55. Children in FOCUS (CIF) does not administer medication. Any medication required during supervised contact must be arranged between the parents before the visit, and written instructions must be provided to CIF in advance.
Gifts
56. Children in FOCUS recognises that gift giving can be a normal part of parenting and family life. Children in FOCUS does not regulate ordinary parenting decisions and will not determine whether a parent may give a gift, the value or frequency of gifts, or whether a gift is appropriate, provided it is safe, lawful, and suitable for the child.
57. Children in FOCUS encourages parents to exercise good judgment and keep gift giving reasonable. Supervised visits are intended to promote quality time, meaningful interaction, and the parent-child relationship, rather than focusing primarily on gifts. Likewise, parents should not unreasonably object to or seek to prevent ordinary gift giving unless there are genuine safety concerns, a court order, or another lawful reason.
58. Parents will not involve the supervisor in discussions about the gifts.
59. Children in FOCUS will not mediate or become involved in disputes between parents regarding gifts, amounts or frequency of those gifts, spending, or parenting decisions. Any disagreement must be resolved between the parents, their legal representatives, or by the Court.
60. Children in FOCUS may intervene where, in our reasonable opinion, gift giving:
a. creates a safety risk or is unsuitable for the child;
b. breaches a court order or another legal requirement;
c. substantially interferes with the purpose or quality of the supervised visit;
d. appears to be used to pressure, manipulate, reward, coach, or improperly influence the child; or
e. is otherwise inconsistent with the child's best interests.
f. Where appropriate, our staff will exercise their discretion and may redirect the visit, document the circumstances in its report, or take any other action reasonably necessary to ensure the visit remains child-focused.
Driving during a supervised visit
61. Where Children in FOCUS approves the supervised transport of a child/ren by a parent and our staff as part of a supervised visit, the supervisor does not inspect, certify, or warrant the condition, roadworthiness, or mechanical safety of any vehicle used. The supervised parent remains solely responsible for ensuring that any vehicle used is roadworthy, legally registered, and insured; that the driver is appropriately licensed and insured; and that all child restraints and seatbelts comply with applicable laws. Children in FOCUS's decision to permit transport does not constitute approval or certification of the vehicle or driver.
62. The supervised parent (or any other person driving the vehicle during the visit) remains solely responsible for:
· the safe operation of the vehicle;
· complying with all road rules and applicable laws;
· ensuring the vehicle is legally registered, roadworthy and adequately insured;
· holding a current and valid driver's licence and insurance; and
· ensuring all occupants, including children, are properly restrained in accordance with applicable legislation.
63. In the event of a motor vehicle accident or incident, the driver of the vehicle remains solely responsible for the operation of the vehicle and any legal obligations arising from its use. The presence of a Children in FOCUS supervisor in the vehicle does not transfer or reduce the driver's legal responsibilities.
Transport of Children
64. Where Children in FOCUS agrees to transport a child as part of its services, such transport is provided solely as an incidental part of the supervised contact service and only where Children in FOCUS considers it appropriate.
65. Children in FOCUS will exercise reasonable care in providing transport. However, motor vehicle travel carries inherent risks that cannot be completely eliminated.
66. To the fullest extent permitted by law, Children in FOCUS is not responsible for any loss, damage, injury or death arising from a motor vehicle accident or other road incident except where such loss, damage, injury or death is caused by the negligent or unlawful act or omission of Children in FOCUS or its employees.
67. Parents acknowledge and accept the ordinary risks associated with motor vehicle travel and agree that Children in FOCUS cannot guarantee the prevention of accidents or injuries arising from circumstances beyond its reasonable control.
68. I acknowledge that motor vehicle travel involves inherent risks. I understand that Children in FOCUS will take reasonable care when transporting my child but cannot eliminate all risks associated with travel by motor vehicle. I consent to my child being transported by Children in FOCUS where it considers this appropriate as part of the supervised contact service.
Visitors
69. I will not bring third parties to visits unless prior consent is obtained from the other parent and Children in FOCUS has been notified in writing of the names of the people attending and copies of their ID’s provided to us, and we have agreed to that.
70. Visitors are not allowed for the first four (4) visits. If visitors are allowed by court order or it is agreed between the parents in writing, and we have a copy of that agreement, CIF reserves the right to have 1-2 visits without the approved visitors just to ensure our staff will be safe and assess the environment first.
71. Two (2) visitors may attend at any one time once approved, unless otherwise agreed in writing between the parents and CIF. For special occasions, CIF might approve extra visitors if agreement is obtained from the other parent. CIF reserves the right to exercise our discretion and deny or allow visitor/s if we consider it appropriate in the circumstances.
72. Brief FaceTime or video calls with family members may be permitted during the supervised visit at our discretion, unless Children in FOCUS has been advised in advance of a valid reason not to allow them or considers the call inappropriate, unsafe, or not in the child's best interests.
73. I will follow all reasonable directions of your supervisor. Do not engage in lengthy conversations with the supervisor, particularly in the presence of the child/ren. Do not discuss family law proceedings or speak negatively about the other parent or their family with Children in FOCUS staff. Keep changeovers brief, respectful, and child focused. Any questions or concerns must be directed to the Children in FOCUS office.
74. I will stay out of sight of the other parent at changeovers. I will not approach or follow the other parent at the changeovers. I understand I am required to arrive 10-15 minutes earlier for the visit and wait inside the venue and at the end of the visit wait 10-15 minutes to allow the children and the parent to depart without coming into contact with each other. I will follow the directions of the CIF staff.
75. The Residential parent must leave the location of the visit straight after the changeover took place (drop off) and be more than 200 meters away from the visitation location and out of sight of the child.
76. Parents cannot pick and choose supervisors. CIF management will allocate a suitable supervisor for your family. All our supervisors are qualified, have current Police and Working With Children checks, First Aid trained, pass a stringent recruitment process and are trained to high industry standards. We encourage parents to have a discussion, addressing your concerns directly with the supervisor in a friendly and respectful manner prior to informing the office.
77. Please be on time for the visit and to pick up your children at the conclusion of the visit. Our supervisors have to rush to the next visit location so we appreciate you picking up the children on time.
78. In the event, that our staff is delayed for more than five (5) minutes from leaving the visit, due to the Visiting Parent delaying the end of the visit or the Residential Parent being late to pick up the child/ren or child needing extra attendance, the parent who is responsible for our fees will be billed for that additional time.
79. Parents are not allowed to video or audio record the visit or our staff.
80. No photos should be taken of specific body parts of the child unless it is a scratch/bump etc that occurred during the visit or the child came with it to the visit. If a child comes in with visible markings on their skin, the supervisor will take photos of them for the record. We ask parents not to make a big deal out of children’s falls and bruises, which are part of a child’s growing up.
81. Notify Children in FOCUS in writing at least 48 hours before the visit of any unusual arrangements. This includes, for example, a different pick up person (such as a relative, nanny, or family friend), additional visitors, a birthday celebration, a different location, or any other change to the usual visit arrangements. All such arrangements are subject to Children in FOCUS's approval.
82. Do not make any medical appointments during supervised visits. Any arrangements the Residential Parent makes for the children during supervised time must be communicated and agreed to with the other parent and CIF prior to the visit.
83. The children must be kept together during the supervised visit. If there is more than one child during a visit, they need to be kept together at the same location with the Supervisor being able to see and hear everything.
84. There should be no alternative arrangements made for one of the children during the visit, such as playdates away from the visit or visits with other relatives or friends, without prior approval, and written agreement from both parents and CIF. Such situations will not be allowed to take place without prior approval.
Termination or Suspension of the Service or Visit
85. The safety and wellbeing of the child/ren, staff, and all persons attending the supervised visit is Children in FOCUS's highest priority. Children in FOCUS may refuse to commence, suspend, terminate a supervised visit, or withdraw its services where, in our reasonable opinion, it is necessary to protect the safety, wellbeing, or best interests of the child/ren, staff, or any person involved. This includes, but is not limited to:
a. Discussing court proceedings, adult disputes, or family law matters with or in the presence of the child/ren.
b. Speaking negatively about the other parent, the child/ren, Children in FOCUS staff, or other family members in the presence of the child/ren.
c. Verbally or physically abusing, intimidating, threatening, or harassing the child/ren, staff, or any other person.
d. Acting aggressively, failing to comply with the supervisor's reasonable directions, or otherwise behaving in a manner that compromises the safe delivery of the service.
e. Threatening or using physical discipline or any other inappropriate parenting practices.
f. Smoking, vaping, consuming alcohol, or attending while affected by alcohol or drugs. Children in FOCUS may refuse to commence a visit where any person attending appears to be under the influence of alcohol or drugs.
g. Attempting to involve Children in FOCUS staff in parental disputes, using staff to communicate with or influence the other parent, making excessive or unreasonable demands on staff, or attempting to control the delivery of the service in a manner that compromises Children in FOCUS's independence or impartiality.
h. Any behaviour that, in the reasonable opinion of Children in FOCUS, places the child/ren, staff, or others at risk, causes unreasonable stress to staff, interferes with the effective delivery of the service, or is otherwise inconsistent with the child's best interests.
86. The supervisor has the discretion to determine whether a supervised visit should proceed, continue, be modified, suspended, or terminated. Children in FOCUS also reserves the right to withdraw its services where repeated conduct by either parent makes the ongoing provision of services unreasonable, unsafe, or inconsistent with our professional standards.
Terminating this Agreement
87. Children in FOCUS may terminate this Agreement at any time without notice if:
88. There is a repeated failure to pay our fees on time.
89. One of the parties is being obnoxious and abusive towards the staff.
90. There are repeated breaches of the Terms of this Agreement.
91. We are unable to meet the specific needs of your child/ren or your family.
92. We are concerned that visits are not in the best interest of your child/ren or our staff.
93. You may terminate this Agreement by giving Children in FOCUS one week notice in writing. If notice is not provided, your booked time will have to be paid for, or a cancellation fee will apply.
Enquiries and General Conditions
94. If you have any questions or concerns, please contact the Children in FOCUS office in writing or during business hours. Parents must not raise complaints, disputes, or administrative matters with supervisors during supervised visits. Our supervisors are present to supervise the visit, not to negotiate between parents or resolve disputes. We ask that all parents communicate respectfully with our staff at all times.
95. Parents are responsible for agreeing on the date, time, location, activities, visitors, and any other arrangements for the supervised visit before the visit takes place. Children in FOCUS does not negotiate between parents. Where agreement cannot be reached, parents should seek legal advice or further Court directions if required.
96. Any request to change the usual visit arrangements, including the location, planned activities, additional visitors, travel outside the usual visit area, or alternative collection arrangements, must be submitted to Children in FOCUS in writing at least forty-eight (48) hours before the visit. All such requests are subject to Children in FOCUS's approval and, where applicable, any agreement between the parents or the requirements of a Court Order.
97. Children in FOCUS reserves the right to determine and nominate the date, time, location, supervisor, and other arrangements for supervised visits, having regard to our operational capacity, the safety of those attending, and, in our reasonable opinion, the best interests of the child. Parents agree to comply with the arrangements nominated by Children in FOCUS unless otherwise agreed in writing.
98. By signing the Application Form and this Service Agreement, you confirm that:
a. The information you have provided is true and correct to the best of your knowledge;
b. You have read, understood, and agree to be bound by this Service Agreement;
c. You agree to comply with the reasonable directions of Children in FOCUS staff; and
d. You understand that Children in FOCUS is an independent supervised contact service and does not provide legal advice, enforce Court Orders, or act as a mediator between parents.