COMPLAINTS/COMPLIMENTS/SUGGESTIONS FORM

COMPLAINTS/COMPLIMENTS/SUGGESTIONS FORM
At Wonderland Community Services we welcome your feedback and suggestions.
We understand that sometimes things don't go as expected. If you have a complaint that needs attending to please complete the form to lodge your complaint.

We take all your feedback and complaints seriously. Whether you contact us in person, by phone, email, or via a form on our website, we’ve developed a process to ensure all complaints are handled within 48 hours with best practice and will provide progress feedback within 7 days according to our complaints policy.

Your complaint/compliment/suggestion can be submitted anonymously, however, we will not be able to provide feedback or progress to you.
Report in
Site *
Service *
Feedback type *
Level of alert *
Name

First Name Last Name
Email
example@example.com
Phone
Participant Name (if applicable)

First Name Last Name
Compliant/Compliment/Suggestion
Situation summary
What do you feel needs to be done about this?
Progress notes
Who would you like to know about this?
Feedback
Would you like a response? *

Yes Not required
Date

Day Month Year
Date
Your Signature
Thanks for your feedback. We are committed to the continuous improvement of our services and systems.

Management

Wonderland Community Services Pty Ltd
You are entitled to contact the NDIS Commission if we are unable to support you to your satisfaction. feedback@ndis.gov.au

You can call the NDIS Commission between 9am and 5pm, Monday to Friday.

Or you can visit the website and fill out a Complaint Contact Form. Website: www.ndiscommission.gov.au

TTY: 133 677

The National Relay Service

Speak and Listen: 1300 555 727

SMS relay number: 0423 677 767 Internet relay calls: internet-relay.nrscall.gov.au/
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