The Urban Flair | HELP WITH ORDER

1
First Name* This field is required.
2
E-mail* This field is required.
Please make sure this is an email you check. This is how I will contact you regarding your request
3
Where was your order placed?* This field is required.
Website
Etsy
Amazon
Wanelo
Other
4
Order ID* This field is required.
Can be located on order confirmation email
5
Which country are you located in?* This field is required.
United States
Canada
Mexico
United Kingdom
Other
6
I have double checked my order details and can confirm that my address was submitted correctly* This field is required.
I can confirm that my address was submitted correctly
I made an error submitting my address
7
Which best describes the transit issue?* This field is required.
My package has been sitting in “Pre-Transit”
My package hasn’t updated in days
My package is marked as delivered but isn’t
8
Has your tracking been stuck in “Pre-Transit” for 5 or more business days?* This field is required.
YESNO
9
Thank you for your patience, {firstName}!

Since your order shows a tracking number, please rest assured that has been handed off to the carrier!

Usually, you will start to see the package’s progress displayed through the tracking scans in approximately 24-72 hours after it has been handed off but we do kindly ask that you allow up to 5 business days before growing too concerned, as sometimes these initial scans are skipped accidentally.

If 5 business days pass without any updates, feel free to come back to this form and we will investigate further for you!

Thanks again! ♡ Allie + Haris
10
Thank you for letting us know, {firstName}!

We apologize for the inconvenience and will promptly resolve this for you. We appreciate you allowing us a few business days to gather and investigate these details.

Submitting another ticket will not necessary, as once we are able to confirm that your package has been lost/misplaced in transit, we will have it reshipped for you as soon as possible, on us.

We will reach out to you via the email address you've provided if any other information is required for us to assist you!

Thanks again! ♡ Allie + Haris
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Please continue to submit this form and we will get back to you with next steps. Thank you!
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If your address was submitted incorrectly, please exit this form and purchase a new shipping label here. We will make sure it is headed back your way when it arrives back!
13
Have 20+ full business days passed since your tracking updated?* This field is required.
Yes
No
14
Thank you so much for your patience, {firstName}!

For reasons we honestly do not understand, shipping to Mexico, specifically, takes at least 3 times longer than almost anywhere else globally, even though we are shipping from the United States. Regardless of which carrier we try to use.

This being said, in some cases, orders to Mexico may require up to 45 days to arrive and we sincerely apologize for the delay.
15
Thank you so much for your patience, {firstName}!

For reasons we honestly do not understand, shipping to Canada takes longer than almost anywhere else globally, even though we are shipping from the United States. Regardless of which carrier we try to use.

This being said, in some cases, orders to Canada may require up to 30 days to arrive and we sincerely apologize for the delay.
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Thank you so much for your patience, {firstName}!

Overseas transit can be a bit unpreditable and we sincerely appreciate you allowing a bit more time before growing concerned that your package is missing.

Of course, if 20 business days pass with no updates at all, please feel free to resubmit this form and we will investigate for you!
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Have 10 business days passed since the last tracking status update?* This field is required.
YESNO
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Please allow just a bit more time for USPS to get the package to you. Unexpected delays are never fun and we sincerely appreciate your patience, {firstName}!

If 10 business days pass and there is still no tracking update, please continue to submit this form and we will investigate this for you further!
19
Please stop by your local post office with the tracking information that we provided to inquire about your package and where it was delivered. Thank you!
20
Have you stopped by your local post office to see if they have any additional information regarding the whereabouts of your package?* This field is required.
YESNO
21
Please provide details* This field is required.Please upload any documents that USPS provided
Huge
Large
Normal
Small
Ok
Ok
22
Getting ahold of someone at USPS by phone is extremely difficult. Thus, we encourage/strongly suggest that you stop by your local post office at your earliest convenience with the tracking information that we provided.

You can locate your tracking number in the email you received when your order shipped or under your account details page here.

After many years of correspondence with USPS directly, getting help from your local post office is what they recommend. They will be able to pull your delivery driver's manifest to pinpoint exactly where it was "delivered".
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Please allow just a bit more time for USPS to get the package to you. We sincerely appreciate your patience, {firstName}!

If 10 business days pass and there is still no tracking update, please continue to submit this form and we will investigate this for you further!
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