Service Agreement

Rates: Our rates include a one-hour minimum and are per interpreter. 

In Person

• During Business Hours (Monday-Friday 8:00am-5:00pm EST): 
  • $65/hour (After the first hour, time is billed in 15 min increments)
  • $65/hr travel time*
• After Hours (Monday-Friday 5:00pm-8:00am EST, weekends, and holidays)
  • $70/hour (After the first hour, time is billed in 15 min increments) 
  • $70/hr travel time*

Virtual Interpreting **

• During Business Hours (Monday-Friday 8:00am-5:00pm EST):
  • $70/hour (After the first hour, time is billed in 15 min increments)
• After Hours (Monday-Friday 5:00pm-8:00am EST, weekends, and holidays)
  
  • $75/hour (After the first hour, time is billed in 15 min increments)

LIM reserves the right to determine if an assignment, based on its length or complexity, requires a team of interpreters.

Multiple assignments in the same location may be billed as one chunk of time. 

*Assignments may be charged additional travel time if an appropriate local interpreter cannot be found. We make every effort to avoid this.

**Virtual interpreting is not appropriate in all situations. LIM reserves the right to determine if virtual interpreting will be effective or not. 

Rates effective 8/1/2023. Rates are subject to change. For most current rates, please refer to this page.

Cancellation/No-Show Policy: To avoid charges, cancellations must be made by phone or logging into the scheduling system with at least 24 hours notice. Appointments cancelled with less than 24 hours notice will be billed for the full scheduled time- this includes no-shows.

Inclement Weather: LIM will not bill if the entire office/business is closed due to weather concerns*; however, if the place of business is open to the public, the standard cancellation policy applies. *To avoid charges, the business must contact LIM with at least two hours notice prior to the appointment to cancel the appointment. 

Payment Terms: Generally, invoices are emailed weekly for the prior week. Payment is due within 30 days of invoice date. Past due invoices are subject to a fee of 3%, added to the account monthly. Visa, Mastercard, Discover, American Express, ACH transfers, and checks are all accepted. Credit card payments are subject to a 4% fee added at the time of payment. 

Subcontractors and Interns: LIM sends qualified interpreters for your specific need and location. We follow all applicable state and national laws. We may also send interns to either observe or assist a qualified interpreter. We have formal relationships with universities and other entities. If you would prefer not to have interns present, please let us know. We will assume that no communication means you are willing to welcome our interns into your establishment. 

Videotaping: Interpreters hired through LIM shall not be videotaped without prior consent. If you would like to record the interpreter's work, please contact LIM for more information. Additional fees may apply.