🧡💛Rescheduling & Cancellations💛🧡
Life is often unpredictable, and we recognize that situations may necessitate the cancellation of your party. Should you need to cancel, you are entitled to a full refund, including your deposit, if you do so within 24 hours of signing the agreement. After this period, all payments become non-refundable. If you wish to reschedule, you have 30 days from the original party date to select a new date. Please ensure that the full payment is completed at least two weeks prior to the event, and note that we offer payment plans to enhance affordability. Payments will not be accepted on the day of the party.
💛🧡Rain Date Info💛🧡
Pretty In Primp staff is unable to operate in rainy conditions. However, we do provide a rain date option for outdoor events at an additional cost. While we recognize that weather can be unpredictable, we also offer two 10x10 tents for rent, subject to an extra fee.
🧡💛Pretty In Primp Team Safety💛🧡
We are dedicated to delivering an exceptional experience for all our customers, party attendees, and guests. To ensure we can provide the highest quality service, we kindly ask our customers to meet a few essential requirements. If the event is hosted at your residence, please ensure there is adequate space for our setup, and that the area is clean and unobstructed; we will leave it in the same condition. Additionally, we do not conduct parties outdoors in rainy conditions or when temperatures fall below 70 degrees Fahrenheit. For the safety of our staff, we reserve the right to cancel the event if safety is at risk, and please be aware that no refunds will be issued in such cases.
🧡💛Destruction of Property💛🧡
We enforce a strict policy against property damage. Our mannequins represent the highest quality available in the industry, and we take great pride in our linens and merchandise. In the event that our easels, tables, or party equipment are damaged, we will notify the customer via text message and email. A bill will be issued along with photographs of the damaged items, and payment must be made within 72 hours. Failure to comply will result in legal action, with charges not exceeding $1,000.