Repair Request - Mail-In Form

Full Name*

First NameLast Name

Company

If aplicable

Phone Number*

Format: (000) 000-0000.

E-mail*

example@example.com

Return Delivery Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Item:*

BrandModel

Unit Serial Number:*

Warranty Repair?

YesNoUnsureOther

Is the unit's power cable included?*

YesNoOther

Additional Accessories Included?*

Please let us know if you are including any accessories with your unit, which may be needed to test / repair the unit.

DESCRIBE ISSUE / WORK TO BE DONE:*

PLEASE be as DESCRIPTIVE AS POSSIBLE. Include all relevant information so that our technicians can recreate the issue in our facilities. If we cannot recreate the issue, we will not be able to work on your unit.

I understand that I am shipping this unit in for repair at my own risk. DBM Pro Audio accepts NO responsibility if the unit arrives damaged due to shipping mishandling. I understand that I must take out insurance on the unit for it's full replacement value, and will follow the instructions for double box packing and shipping as listed above.

Before repair will begin, DBM will contact me to authorize repair. Payment for the repair must be processed prior to comencement, and any and all parts must be paid for before we can order from the manufacturer. I understand that return shipping is billed to the client.

Do You Agree & Accept These Conditions? ALL Must be checked.*

I understand I must DOUBLE BOX my unit for shipping and NOT USE PACKING PEANUTSI understand I must take out SHIPPING INSURANCE for the FULL replacement value of my unit.I understand I will NOT HOLD Crossfire Sound Productions, LLC (d/b/a DBM Pro Audio Repairs) liable for any loss or damage which may occur during transit.I understand PAYMENT must be made BEFORE any diagnosis, service can begin, and/or parts ordered for my repair.I understand I am responsible for return shipping billing of my unit.

Signature*

Once the form is submitted, you will receive a confirmation email with a PDF file attached. Please PRINT the PDF form and include it with your unit. We will NOT work on any repairs without this form included.

If you do not receive the confirmation email, please check your SPAM folder.

Please feel free to CONTACT US prior to submitting your unit, to ensure we can repair your equipment and that parts are available.

Thank you.

dBm Pro Audio Repairs
Crossfire Sound Productions, LLC.

www.DBMProAudio.com
1 (212) 629-0326

Mon - Fri 10am - 4pm EST