• Pacific CARE Enrollment Form

    Performance, preserved.

  • Welcome to the Pacific CARE enrollment form. Pacific CARE is an annual maintenance subscription for the windows and doors in your home. Routine, documented maintenance is best practice, and many manufacturers require it to keep a warranty valid — a detail that is easy to miss in the fine print.

    Every visit

     
    CleanTracks, rollers and hardware lubricated
     
    AdjustOperation and alignment set right
     
    RepairAny repair noted and quoted first
     
    InspectFull check and a written CARE Report

    Each visit includes a full inspection, operation check, lubrication, and adjustment of all window and door systems by one Pacific service technician. Any additional work or parts are noted and quoted for your approval.

    Plans and annual pricing

    Home size Annual1 visit RecommendedSemi-Annual2 visits Quarterly4 visits
    Small 0–30 $895 $1,695 $3,195
    Medium 30–60 $1,595 $2,995 $5,695
    Large 60–90 $2,395 $4,595 $8,595
    X-Large 90–120 $2,995 $5,695 $10,795
    Estate 120–150 $3,795 $7,195 $13,695

    Plans are priced by home size (the number of operable window sashes and door panels) and by visit frequency: CARE Annual (one visit a year), CARE Semi-Annual (two visits a year), or CARE Quarterly (four visits a year). Annual plans start at $895 per year, and multi-visit plans include a loyalty discount. Homes in coastal or salt-fog environments benefit from more frequent service. Visits that require two technicians, extensive travel, overnight stays, or highly technical systems are quoted separately.

    What happens next

    1EnrollChoose your plan, agree to the Terms and pay securely below. One form for each property.
    2We confirmA CARE coordinator contacts you within 3–5 business days to confirm your home size and schedule your first visit.
    3First visitYour technician services every window and door and writes your CARE Report.

    Prefer to talk it through first? Choose “Yes, call me before I enroll” below and we will call you before anything is charged.

  • Today's Date*
     / /
    2 digit month, 2 digit day, 4 digit year
  • How did you hear about Pacific CARE?*

  • RESIDENCE DETAILS

  • CONTACT DETAILS

  • Format: (000) 000-0000.

  • PROJECT DESCRIPTION

  • How far is the home from the ocean or the bay?*
  • Pacific CARE Maintenance Frequency*

  • Our recommendation

    For your home we recommend CARE Quarterly. Some manufacturers require service this often near salt water.

  • Our recommendation

    For your home we recommend CARE Semi-Annual. Some manufacturers require service this often near salt water.

  • Have a CARE coordinator call me to choose a plan.
  • Would you like a CARE coordinator to call you first?
  • Have you performed any routine maintenance on your window/door systems?
  • Have you performed any routine maintenance on your window/door systems?*
  • Will your windows and doors be clean, prior to our arrival? We are not talking about the glass. Examples are dirt in the tracks, pet hair, grit on window sills, dirty hinges, etc. Heavy buildup will likely add a cleaning charge - we'll always flag it first.
  • Will your windows and doors be clean, prior to our arrival? We are not talking about the glass. Examples are dirt in the tracks, pet hair, grit on window sills, dirty hinges, etc. Heavy buildup will likely add a cleaning charge - we'll always flag it first.*
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  • AVAILABILITY

  • Preferred Time for Service*
  • Preferred Days of Week*
  • Is a weekend visit an option?*
  • Is Weekend an Option

  • TERMS & CONDITIONS

    Please read the Pacific CARE Terms before you enroll. A PDF copy comes with your confirmation email.

    Pacific CARE Terms & Conditions

    The agreement that governs enrollment in the Pacific CARE maintenance program.

    Version 1.1 · Effective November 2026 · Pacific Sash & Design · care@pacificsashdesign.com

    1. Overview

    These Terms & Conditions (the “Terms”) describe how the Pacific CARE maintenance program (“Pacific CARE” or the “Program”) works and what you and Pacific Sash & Design (“Pacific,” “we,” or “us”) can each expect. When you complete the Pacific CARE enrollment form, check the boxes accepting the automatic renewal and these Terms and submit payment, you (the “Subscriber”) are agreeing to these Terms.

    Pacific CARE is a yearly subscription that renews automatically. Please read the summary below and Sections 5 and 6, which cover the one-year commitment, the yearly renewal and how to cancel.

    Automatic renewal at a glance

    Renews every year. Your subscription continues from year to year until you cancel.

    Charged once a year. The annual price for your plan, shown on your enrollment confirmation, is charged at enrollment and on each renewal date to the card on file.

    One-year minimum. The first year cannot be cancelled for a refund. After that, you can cancel at any time.

    Reminder first. We email you between 15 and 45 days before each renewal date with the date, the amount and how to cancel.

    How to cancel. Email care@pacificsashdesign.com. To stop the next renewal, cancel at least 14 days before your renewal date.

    2. What Pacific CARE includes

    Pacific CARE provides scheduled, routine maintenance for the operable windows and doors at the property listed on your enrollment form (the “Property”). Each maintenance visit includes:

    • A full inspection of the operable window and door systems at the Property;
    • An operation check, including locks and latches, with cleaning and lubrication of moving parts and hardware;
    • Adjustment of operation, alignment and hardware as needed;
    • A written condition report summarizing the visit and noting anything we observed.

    Each visit is carried out by one Pacific service technician and includes up to one hour of total round-trip drive time from San Carlos, California. Pacific CARE covers general routine maintenance; it is not a repair, replacement or restoration service.

    Repairs and parts are handled separately

    If a visit turns up something beyond routine maintenance (a needed repair, a replacement part, glass, hardware or finish work), we note it and give you a written quote. That work is not part of the subscription price, and we only carry it out if you approve it first.

    Not included. Pacific CARE does not cover repair of damage from misuse, neglect or accidents; replacement with parts of a different design; or safety, code or insurance-required upgrades. If you would like any of this work, we quote it separately.

    3. Plans, home size and pricing

    Pacific CARE is offered by home size (the number of operable window sashes and door panels at the Property) and by frequency (one, two or four maintenance visits a year). Your price is set by the home size and frequency you choose at enrollment and is confirmed on your enrollment confirmation.

    You select your home size yourself on the enrollment form, based on your own count of operable units. Because that count is self-reported, it is checked on the first visit, as described in Section 4.

    4. Confirming your home size

    The operable-unit count you give at enrollment is treated as an estimate. On the first maintenance visit, your Pacific technician confirms the actual count at the Property. If the confirmed count places the Property in a different home size than the one you selected, we adjust billing as follows:

    • For the current year: we charge or refund the difference between the price for the home size selected and the price for the confirmed home size, as a one-time adjustment to the payment method on file;
    • For future years: we move the subscription to the correct plan, so later renewals are billed at the right price.

    We always tell you before an adjustment is made. This check simply corrects the plan; it does not change these Terms or restart the one-year commitment.

    5. Term, billing and yearly renewal

    One-year commitment. Enrollment in Pacific CARE includes a minimum commitment of one year from the enrollment date (the “Initial Term”).

    Billing. The annual subscription price is charged in full at enrollment to the credit or debit card you provide, and again on each yearly renewal date. The price covers all maintenance visits included in your chosen frequency for that year.

    Yearly renewal. At the end of the Initial Term, and at the end of each year after that, your subscription renews automatically for another year, and the payment method on file is charged the current annual price for your plan, unless you cancel at least 14 days before the renewal date, as described in Section 6.

    Renewal reminder. Between 15 and 45 days before each renewal date, we email you a reminder with the renewal date, the amount to be charged, your plan and how to cancel.

    Price changes. Pacific may change subscription pricing from time to time. If the price of your plan changes, we email you at least 7 and no more than 30 days before the new price is charged, with the new price and how to cancel. You may cancel before the new price takes effect.

    Your authorization for yearly charges

    By enrolling, you authorize Pacific Sash & Design to charge the payment method on file for the annual subscription amount at enrollment and on each renewal date, along with any billing adjustment under Section 4 or additional charge under Section 8, until the subscription is cancelled under these Terms.

    6. Cancellation and refunds

    How to cancel. Email care@pacificsashdesign.com with your name and the Property address. Your enrollment confirmation and every renewal reminder include a ready-to-send cancellation email. We confirm every cancellation by email.

    During the first year. The one-year commitment is firm. The Initial Term cannot be cancelled for a refund, and the first-year price is non-refundable, except where a refund is required by law. You may still tell us at any time during the first year that you do not want it to renew.

    After the first year. Once the Initial Term is complete, you may cancel at any time. When you cancel after the first year, we refund the unused part of the current subscription year on a pro-rated basis, worked out like this:

    • We divide the annual price by the number of visits included that year to find a per-visit value;
    • We deduct visits already completed that year, and any visit already scheduled within 14 days of the cancellation date, at that per-visit value;
    • One-time adjustments, additional charges and separately approved repair work are not refundable.

    Stopping a renewal. To stop an upcoming renewal, cancel at least 14 days before the renewal date and no renewal charge is made. A cancellation received less than 14 days before a renewal date, or after it, is handled under the pro-rated terms above.

    If Pacific cancels. We may pause or end a subscription for non-payment, if we are unable to access the Property, or for a significant breach of these Terms. If we end a subscription for any other reason, we refund the unused part of the current year on the same pro-rated basis.

    7. The subscription stays with you

    Pacific CARE is specific to the Subscriber and the Property named at enrollment. The subscription does not transfer to a new owner if the Property is sold, and it cannot be assigned or moved to another property. If the Property is sold, the subscription may be cancelled under Section 6, and a new owner who would like Pacific CARE is welcome to enroll under a new subscription.

    8. Additional charges

    The subscription price assumes a standard service visit. A few situations may involve an additional charge. We tell you before any such work is done:

    • Location and access: properties in coastal or salt-fog environments, or those requiring travel beyond the included one hour of round-trip drive time, overnight stays or extensive travel;
    • Service complexity: visits that need more than one technician, or that involve highly technical or specialized systems;
    • Heavier cleaning: where tracks, sills or hardware need cleaning well beyond routine maintenance;
    • Longer visits: if a visit is expected to run well past the typical time for your home size, we tell you and quote the extra time before doing it;
    • Visits outside regular hours: as described in Section 9.

    9. Scheduling and property access

    We schedule maintenance visits with you. Regular service hours are Monday through Saturday, 7:00 am to 4:00 pm, excluding federal holidays; a visit outside those hours is quoted separately. Please provide safe, reasonable access to the Property and to the windows and doors being serviced at the scheduled time.

    Rescheduling. Please give us at least 48 hours' notice to reschedule. If a visit is cancelled with less than 48 hours' notice, or our technician cannot access the Property at the scheduled time, the visit counts as completed toward the year's visits. We always make a reasonable effort to reschedule.

    10. A note on manufacturer warranties

    Many window and door manufacturers ask for documented routine maintenance as a condition of keeping a product warranty valid. Pacific CARE is designed to carry out that maintenance and to keep a record of it for you.

    Pacific CARE is a maintenance service, not a warranty

    Pacific CARE is not a warranty and is not a substitute for any manufacturer warranty. Pacific Sash & Design is not the manufacturer of your windows and doors, and we cannot guarantee that a manufacturer will accept or honor a particular warranty claim. Manufacturer warranty coverage is governed by each manufacturer’s own terms.

    11. Our responsibility

    We carry out Pacific CARE services in a professional, careful and workmanlike way. To the extent the law allows:

    • We are not responsible for pre-existing conditions, wear, or damage we did not cause, or for the failure of products or materials we did not manufacture;
    • We are not responsible for indirect or consequential costs that follow from the Program or these Terms;
    • Our total responsibility connected with the Program is limited to the amount paid for the current subscription year.

    Nothing in these Terms limits anything that cannot be limited under applicable law.

    12. General

    The full agreement. These Terms, together with your enrollment form and enrollment confirmation, make up the full agreement between you and Pacific regarding the Program.

    Updates to these Terms. Pacific may update these Terms over time. The Terms in place at the start of a subscription year apply for that year, and we tell you about any meaningful change before it takes effect on renewal.

    Records. We keep a record of your enrollment, your acceptance of these Terms and your cancellation, and send you a copy of these Terms with your enrollment confirmation.

    Resolving concerns first. If either of us has a concern we cannot settle in the normal course, we first email the other (Pacific at care@pacificsashdesign.com) describing it, and allow 30 days to resolve it before filing any claim.

    Governing law and disputes. These Terms are governed by the laws of the State of California. Any dispute that we cannot resolve together may be brought in small claims court or in the state courts located in San Mateo County, California.

    Legal fees. If a claim goes to court, the prevailing party may recover reasonable attorneys' fees and costs, as allowed by law.

    Severability. If any part of these Terms is found unenforceable, the rest of these Terms stays in effect.

    Questions and notices. Questions, cancellation requests and notices about Pacific CARE go to Pacific Sash & Design at care@pacificsashdesign.com. We send notices to the email address on your enrollment.

    13. Acknowledgement

    By checking the acceptance boxes on the Pacific CARE enrollment form (one for the automatic renewal, one for these Terms) and submitting payment, the Subscriber confirms that they have read, understood and agreed to these Terms & Conditions, including the one-year commitment and the automatic yearly renewal.

  • Your Pacific CARE plan*

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                                  Small · CARE Annual · $895/year

                                  Small home (0–30 operable units), 1 visit a year. Billed yearly; renews automatically.

                                  $895$895 for each year
                                    
                                  Small · CARE Semi-Annual · $1,695/year

                                  Small home (0–30 operable units), 2 visits a year. Billed yearly; renews automatically.

                                  $1,695$1,695 for each year
                                    
                                  Small · CARE Quarterly · $3,195/year

                                  Small home (0–30 operable units), 4 visits a year. Billed yearly; renews automatically.

                                  $3,195$3,195 for each year
                                    
                                  Medium · CARE Annual · $1,595/year

                                  Medium home (30–60 operable units), 1 visit a year. Billed yearly; renews automatically.

                                  $1,595$1,595 for each year
                                    
                                  Medium · CARE Semi-Annual · $2,995/year

                                  Medium home (30–60 operable units), 2 visits a year. Billed yearly; renews automatically.

                                  $2,995$2,995 for each year
                                    
                                  Medium · CARE Quarterly · $5,695/year

                                  Medium home (30–60 operable units), 4 visits a year. Billed yearly; renews automatically.

                                  $5,695$5,695 for each year
                                    
                                  Large · CARE Annual · $2,395/year

                                  Large home (60–90 operable units), 1 visit a year. Billed yearly; renews automatically.

                                  $2,395$2,395 for each year
                                    
                                  Large · CARE Semi-Annual · $4,595/year

                                  Large home (60–90 operable units), 2 visits a year. Billed yearly; renews automatically.

                                  $4,595$4,595 for each year
                                    
                                  Large · CARE Quarterly · $8,595/year

                                  Large home (60–90 operable units), 4 visits a year. Billed yearly; renews automatically.

                                  $8,595$8,595 for each year
                                    
                                  X-Large · CARE Annual · $2,995/year

                                  X-Large home (90–120 operable units), 1 visit a year. Billed yearly; renews automatically.

                                  $2,995$2,995 for each year
                                    
                                  X-Large · CARE Semi-Annual · $5,695/year

                                  X-Large home (90–120 operable units), 2 visits a year. Billed yearly; renews automatically.

                                  $5,695$5,695 for each year
                                    
                                  X-Large · CARE Quarterly · $10,795/year

                                  X-Large home (90–120 operable units), 4 visits a year. Billed yearly; renews automatically.

                                  $10,795$10,795 for each year
                                    
                                  Estate · CARE Annual · $3,795/year

                                  Estate home (120–150 operable units), 1 visit a year. Billed yearly; renews automatically.

                                  $3,795$3,795 for each year
                                    
                                  Estate · CARE Semi-Annual · $7,195/year

                                  Estate home (120–150 operable units), 2 visits a year. Billed yearly; renews automatically.

                                  $7,195$7,195 for each year
                                    
                                  Estate · CARE Quarterly · $13,695/year

                                  Estate home (120–150 operable units), 4 visits a year. Billed yearly; renews automatically.

                                  $13,695$13,695 for each year
                                    
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