Problem Logs

Problem Logs
Do you have an account with Esdevium Games Ltd?

YesNo
Please contact our Customer Service team using the links below

Asmodee UK

Coiledspring Games
Contact Details
Name*

First NameLast Name
Account Details*

Account CodeTrading Name
Email*
Invoice/Delivery/Draft Invoice*
Tracking Number
Located at the bottom of Delivery Note

Problem Log Type
Please select the type of Problem Log you would like to raise. Please see below a brief description of each one. This will help ensure your issue is forwarded to the correct team as quickly as possible

Problem Log Type*

ShortageShipping ErrorFaultyDamagedInput ErrorOveragePricing ErrorMispickRequest Tracking

Shortage
Did you receive the order in the last 48 hours?*

YesNo
As per our T&C's we are unable to investigate a shortage if not reported within 48 hours. If you have an further enquiries please get in contact with you account handler
Which courier delivered your order?*

DPDUPSPaletteways/DSVOther
Was the delivery a pallet?*

YesNo
Was It broken down by the courier?

YesNo
Was it signed for as a broken down pallet?

YesNo
How many Parcels did you receive?*
Items Affected*
How many Parcels did you receive?*
Items Affected*
How many Parcels did you receive?*
Items Affected*
Please provide more information including courier
Faulty
Items Affected*
What is the problem with your item/s?
Please attach images of the fault

Cancelof
Would you like to....

Keep the faulty items for 10% discountReturn the faulty items for a credit
Damage
Loyalty Rebate

If you spend £7500 (approx. €9150) in a quarter and you absorb the costs of goods damaged in transit, then you are entitled to a loyalty rebate. More often than not the rebate is higher than the costs incurred due to damaged games. For more information please see the link below

If you wish to continue with a damage Problem Log your rebate will be void
If you have read the above and would like to continue please check the box below

Continue with Problem Log
Items Affected*
What is the problem with your item/s?
Please attach images of the damage

Cancelof
Would you like to....

Keep the damaged items for 10% discountReturn the damaged items for a credit
Overage
Items Affected*
Would you like to....

Keep the itemsReturn the itemsOther
Please provide further detail
Shipping Error
Is the whole invoice affected?

YesNo
Items Affected*
Additional Information
Input Error
Please explain the input error
Please include the product names
Pricing Error
Items Affected*
Further Information
Mispick
Items Ordered*
Items Received*
Submit Request For Tracking Details

File Upload

Cancelof
Additional Comments
Should be Empty:

Shipping Error	- Received a Delivery Note and Tracking Number - DPD App shows missing delivery, missing parcels or unclear
Shortage	- DPD/UPS shows all parcels as delivered
Faulty	- Product is fully sealed and has parts missing/broken
Damage	- Delivery or item damaged in transit
Input Error	- Order incorrectly input by Asmodee
Overage	- Received extra of the stock order, but not listed on the invoice - Item not listed on your invoice
Pricing Error	- Discount not applied or incorrect - Incorrect price on the invoice
Mispick	- Item received in error in place of the line ordered
Tracking	- Order has shipped but no tracking on Delivery Note

Problem Logs

Contact Details

Problem Log Type

Shortage

Faulty

Damage

Overage

Shipping Error

Input Error

Pricing Error

Mispick

Submit Request For Tracking Details