Big Top - Gainesville - Experience Report

Name*

Email Address associated with your PayPal Account*

Please use the email address associated with your PayPal account.

Age*

Gender*

MaleFemaleNon-binaryPrefer not to say

Type of Beer Drinker*

Brewery Visited*

Date of Visit*

Day of the Week*

Arrival Time*

:HoursMinutesAM/PM Option

Departure Time*

:Hours MinutesAM/PM Option

Number of Guests in Your Party*

Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair, and any additional identifying characteristics)*

If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)

Did you provide the staff member's name or a detailed description? Please put more than "Male, 20s, tattoos."*

YesNo

Where did you sit?*

BarTable

Was the walkway outside the brewery properly maintained?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did a brewery employee greet you with a smile, "hello," or other welcoming gesture upon approaching the bar?*

YesNo

Upon entering the brewery, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000

What did you smell upon first walking in?*

Please write a minimum of one complete sentence.0/1000

Did you notice any music, art, and/or decor in the brewery?*

YesNo

Please explain.*

Write a minimum of three complete sentences.0/1000

How full was the brewery upon arrival?*

Please give your best estimate.

How full was the brewery upon departure?*

Please give your best estimate.

Did the brewery's social media presence contribute to your visit?*

YesNo

Was the kitchen open when you arrived?*

YesNo

Was the kitchen open when you left?*

YesNo

How long after approaching the bar were you greeted?*

Did the staff member introduce themself?*

YesNo

Did the staff member engage in conversation with you?*

YesNo

Did the staff offer recommendations?*

YesNo

Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.*

Please write a minimum of two complete sentences.0/1000

Was the staff able to answer all of your questions in a knowledgeable manner?*

Did the staff suggest starting with a flight? If flights are not offered, please order a pint.*

YesNo

Before serving your beer, did the staff verify your ID if under 35?*

YesNoN/A

How long did it take from the time of ordering your flight until it was received?*

Was your beer served in clean glassware?*

YesNo

Please explain.

Please write a minimum of one complete sentence0/1000

Did the staff suggest starting a tab?*

YesNo

Did the staff suggest ordering a beer after completing your flight?*

YesNo

Was the staff knowledgeable about the food menu?*

YesNo

How long did it take from the time of ordering your food until it was received?*

If multiple items were ordered, were all of your items delivered at the appropriate time?*

YesNoN/A

How long did it take for the staff to follow up with you after your meal was delivered?*

Was your food served at the appropriate temperature?*

YesNo

Please list all food items ordered.*

Please rate your satisfaction with the appetizer or first food item ordered.*

Please rate your satisfaction with the second food item ordered.*

Did the size and quality of your food items correspond fairly with the price?*

YesNo

Please provide comments on each food item ordered.*

Please comment on quality, presentation, pricing, and service. Please write a minimum of four complete sentences.0/200

Did the staff remove your empty glasses/dirty dishes in a timely manner?*

YesNo

How would you rate the cleanliness of the bar area and bathroom?*

Very CleanCleanDirtyVery Dirty

Please explain.

Please write a minimum of one complete sentence.0/1000

How would you compare this brewery experience to others you have visited since reopening?*

Was there a visible merchandise area with clearly priced items?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did you purchase any merchandise?*

YesNo

Was there a clearly visible listing of upcoming events?*

YesNo

Did you sign up for the brewery's BOGO text or beer rewards punch cards?*

YesNo

Did the staff suggest taking beer to go?*

YesNo

Did you purchase any beer to go?*

YesNo

If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*

YesNoN/A

After asking to close your tab, how long until the staff returned with your check?*

Did you receive a sincere "thank you" or "good bye" upon cashing out and leaving the brewery?*

YesNo

Did you see a manager on duty at any point during your visit?*

YesNo

Did you observe any employees drinking while wearing company attire?*

YesNo

If so, please explain.

How would you rate the staff's level of engagement?*

Did the brewery staff enhance your experience?*

YesNo

Please explain. The more details, the better.*

Please write a minimum of three complete sentences.0/1000

What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000

Did you feel like it was a diverse, equitable, and inclusive environment?*

YesNo

Please explain why.

Had you visited this brewery before?*

YesNo

Would you recommend and return to this brewery based on this experience?*

YesNo

Please explain. *

Please write a minimum of four complete sentences.0/1000

How soon do you plan to return to this brewery?*

What would make this brewery your "go to" brewery?*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to Secret Hopper.

This will not be shared with the brewery.

Calculation

What was the total amount of your check before tip?*

What was the total amount tipped?*

If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A

How many people are included on your check?*

Ex. 2

Economic Impact

Have any friends that would make great Secret Hoppers? Type their email address below to send them an invitation.

example@example.com

We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?

What would you like to see Secret Hopper improve upon?

If Secret Hopper were a beer, what would we be?

Would you recommend Secret Hopper to a friend?

YesNo

Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?

YesNo

Tip Percentage

Please upload a picture/screenshot of your receipt.

Browse Files

We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.

Browse Files

Time Spent

Please double check to make sure you didn't accidentally type your name as the bartender!

This will be read by brewery staff and management.

Please use your best grammar and spelling!

Upon hitting submit, you will be redirected to our Facebook page. Cheers!