OWI: Organizing With Integrity Certificate

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Email* This field is required.
example@example.com
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Phone Number* This field is required.
Please enter a valid phone number.
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A commonly agreed upon Universal Purpose of life is for each person to...* This field is required.
make as much money as possible
have 3-4 children
get Facebook famous
reach their own unique highest and fullest potential
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All people have the right to...
be treated with dignity and respect
bodily autonomy
the pursuit of happiness
all of the above
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Which of the following are basic human needs?
a sense of hope and opportunity
clean, drinkable water
adequate and stable shelter
all of the above
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A binary lens of human diversity tends to lead to...
greater acceptance of everyone
good policy for those on the right of the equation
dehumanization, othering, discrimination and worse
a strong, stable country where everyone gets along
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A spectrum-based view of humanity...
allows us to dismantle the practice of "othering"
encourages us to learn about one another as human beings
promotes accessibility, inclusion and diversity
all of the above
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An institution is
a business
a nonprofit organization
a government
all of the above
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The Universal Purpose of institutions is
to empower individuals to reach their own unique highest and fullest potential by addressing a fundamental human right or basic need
to make big bucks for the owner
to provide services to those in need
to govern people
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What are the four (4) main building blocks of all institutions?
Foundations, Governance & Leadership, Operations & Administration, and Programs, Products & Services
Mission, Board, Fundraising, and Products
Mission, Vision, CEO, and Services
Finances, Website, Policies, Snapshot Strategic Plan
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True or False. An Issue Statement describes the impetus for the business or organization's creation.
True
False
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At minimum, an organization with Integrity...
is aligned with the universal purpose of institutions
has all of its pieces in place
uses a spectrum-based view of humanity
all of the above
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An organization with Integrity could...
attempt to influence change by promoting policies that restrict free will or bodily autonomy
encourage solidarity by promoting or encouraging "othering"
attempt to harm the dignity, self-worth or respect of anyone
engage in cooperative competition
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Sometimes it's okay to publicly badmouth members of your own team when...
they get on your nerves
it's not your fault
you don't want to go through the proper internal or external processes to have the issues formally addressed
it's not okay because it does not demonstrate basic dignity and respect for your co-workers, team members or employees
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Which of the following are the FOUNDATIONS of the organization?
Mission, Vision, Core Beliefs, Guiding Principles and Values
Fundraising & Board Members
Human Resources
Programs and Services
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A complete mission statement includes the following four parts: Outcome + For Who + Where + How
True
False
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Together, core beliefs, guiding principles and values can help to establish...
customer service policies
organizational culture
priorities
all of the above
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A set of bylaws or partner agreement includes which of the following?
Processes for how the board is elected or appointed
A complete staff list
The website address
The phone number
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The governing body should include...
a reflection of the diversity of humanity, particularly in the service region
people with skills and experience related to the organization
only people who are committed to mission, vision, core beliefs, guiding principles and values
all of the above
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When a business or organization has a CEO/Executive Director, there should be a clear distinction between "governing roles" and "operations and programs, products and services"
False, the Board should always be involved in all aspects of the organization, including selecting paint colors
True, if the oversight of daily operations has been delegated to a CEO/Executive Director, they must be allowed to do their job.
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A spectrum-based view of humanity should be applied to...
budget allocations
strategic planning
board or partner recruitment
all of the above
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General Administrative items include which of the following?
programs and services
hours of operation
bank account
logo
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Which of the following should be considered when deciding open hours?
customer needs
transportation options
staff availability
all of the above
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All-volunteer organizations should have a Human Resources Plan
True
False
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When it comes to finances, at least ____ people should have oversight over the bank account.
1
2
3
4
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When it comes to logos...
the more you pay to have it designed, the better it will be
it should always be round
it should not include words
it should look good in color and black and white, and in print as well as online
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Marketing and outreach materials should
reflect and represent human diversity
be printed on glossy paper always
be professionally outsourced
never be more than 1% of the budget
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When it comes to press...Please select only one.
everyone should be able to speak for the organization
a lead spokesperson should be identified
no one should talk to the press
all of the above
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A good goal for internal team members includes...
never missing a shift ever
100% of employees, volunteers and team members feel their ideas, experiences and contributions are valued
never forgetting to turn off the lights
always taking the opportunity to work overtime
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Program areas...
help provide a framework for the organization
are derived from the issue and mission statement
help ensure programs, products and services are aligned with the mission
all of the above
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Program descriptions should...
be light and vague
be short and sweet
provide important details, such as goals, how to access the product or service, and any associated costs, or policies
include pictures or else no one will care
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Customer service goals include:
100% of customers feel they were treated fairly, kindly, and with dignity and respect
80% of customers don't return their products
at least 2-4 Yelp reviews
10-15% of customers report the business or organization is inclusive and accessible
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An Operations Manual...
captures all of the business or organization's main elements in a single document
can be provided to team members and potential board members
be used as a succession planning tool
all of the above
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A DBW should...
Use as few pictures as possible
provide access to the business or organization's most important information in just a few clicks
be outsourced
include moving parts
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