CUSTOMER CARE FORM

Submission Date*

Date

Enter the email that was used to place the order you are submitting your inquiry for (MUST be the same email address)*

Confirmation Email

Name*

First NameLast Name

Phone Number*

Please enter a valid phone number.Format: (000) 000-0000.

Date of Delivery*

Date

Invoice Number*

SKU or Model Name of Product(s)*

YesNo

Picked upDelivered & assembled by MH2GDelivered not assembled

Address where the merchandise was delivered*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

YesNo

Briefly describe the nature of the damage or issue with the merchandise*

Please note that special order products are not covered under MH2G limited warranty. If your claim is on a special order product, we will forward it to the manufacturer or supplier for review and resolution.
Due to its nature, all natural products such as leather, cowhide, natural stone and marble will have natural and unique variations. These variations are not defects and as such are not considered basis for a product claim.
Special order artworks are unique and are the best interpretation by the artist. Some variations may occur and unless significantly different, these variations won’t be considered defects.

Please upload pictures showing the problem with the furniture. Our customer service department will review and will contact you within 3-5 business days.
Note that we are unable to review cases without pictures showing the issue and without complete information.

Total Images Added to Customer Care Form:

File Upload

Max File Size of Each Image 2 MB - File types accepted pdf, mp3, jpg, jpeg, png, gif

Our Customer Service Department will review your inquiry and will contact you within 3-5 business days.

Customer Service Hours: Monday – Friday from 9:00 am to 5:00 pm (Eastern Time)

Please add customercare@mh2g.com to your contacts or address book to ensure you receive our replies.

Please verify that you are human*