Castillo Animal Veterinary Fees & Policies
Thank you for choosing Castillo Animal Veterinary care for your companion animal. Dr. Castillo’s intention is to share resources with you from evidence-based veterinary medicine, health, and wellness for your companion animals. We aim to inspire and uplift you in celebrating our connection with animals. We feel successful when you feel supported in your role as the primary caregiver for your companion animal. Our goal is to empower you to provide the greatest well-being for your companion animal.
We work with a different approach than what your companion animals may have previously experienced in veterinary clinics. We prioritize a sense of safety and ease for your animal companion in their home, a fear-free experience. By personally working with families, we are able to hold space to support you as well, in a special and personal way that is not possible in the clinical atmosphere.
We look forward to developing a professional yet very personal relationship with you and your furry family.
Below is a list of prices and services to allow you to plan for us to work together.
PRICING, PACKAGES, CONCIERGE OPTIONS:
1. *Travel fees account for time spent in traffic, searching for parking, gas expenses, and vehicle maintenance.
2. Locations within Dr. Castillo’s primary territory $125. The primary territory is any distance within 10 miles of Mission Hills, CA.
3. Travel fee for secondary locations (every extra 10 miles add $10)
INITIAL HOUSE CALL consultation: $125 + travel fee. We typically spend 30 minutes - 1 hour per companion animal.
Initial consult includes exam, complete evaluation (Western Medicine evaluation, review of medical records, lab work, x-rays, and specialist reports), discussion of recommendations, treatment plan, answering questions, and three follow-up email/text consultations.
SUBSEQUENT HOUSE CALLS - $70 +/- travel fee
Rechecks, follow-ups, wellness exams, refill medications
Includes addressing 2-3 non-urgent medical problems within a 30-60-minute visit.
*We limit our services by what can be safely and adequately performed within a home-care setting.
ANY ADDITIONAL COMPANION ANIMALS that you would like Dr. Castillo to evaluate, examine, consult on, or treatment would be an additional $100 for 2nd companion animal, $90 for 3rd companion animal, $80 for 4th companion animal (typically adds ~ 20-30 minutes to the consult)
RESCUE/SHELTER HOURLY RATE $200/hr. + travel fee
This rate applies if more than 4 animals live in the same household/rescue/shelter.
The timing starts after Dr. Castillo sets up her working area and ends when she finishes preparing the invoice after all the charges have been made. Please Note; that this rate only includes wellness exams for preventive medicine (for example vaccines, microchip implantation, heartworm testing, etc.)
Extra fees, as stated in Section 8 of this Agreement, shall be applied for the review of extensive medical records, lab work, x-rays, and specialist reports.
10% off any vaccines and medications.
A monthly automated fee is collected by the first of each month. Service includes:
Ongoing priority access to Dr. Castillo during working business hours in the form of email, text, and video chat rechecks. (Does not include after hours or weekend access)
Telemedicine fees are waived Every time! You have continuous access to Dr. Castillo in the form of text, email, and 20-minute video chat rechecks.
10% off house calls
10% off lab work
Pricing is customized for each family/client/companion animal — an estimate can be provided upon request.
Please Note: this service does NOT extend to asking questions about companion animals of friends and family- the monthly fee covers ONLY your household— Dr. Castillo truly wishes she had unlimited resources but must make sure to save her energy, as well as her working hours, for her actual patients.
CONCIERGE *PLUS* service:
Concierge Plus members shall have access to Dr. Castillo any weekday and weekend.
Includes all of the above PLUS WEEKEND ACCESS via text, email, and telemedicine. You also get 14% off house calls and 15% off of recommended lab work.
The price of Concierge PLUS is customized for each family- an estimate can be provided upon request.
~80% of the time, Dr. Castillo can handle medical situations that come up and be available to a text message within 1-3 hours, though there will be times she may be out of phone service on the weekend or will still recommend a house call visit or even referral if the needs of your companion animal would be better served by a specialist or a brick-and-mortar hospital. Dr. Castillo plans to take two 2-week vacations per year (dates to be determined), where she will not be available by text, email, or in person. It is your responsibility to have backup care during these times, as always.
ADDITIONAL PRICING INFORMATION:
Current pricing for additional services:
Subcutaneous fluid administration - $50-75
Medication injections (i.e.: nausea or long-lasting antibiotic injection, vitamin B)- $35 - 105
Fecal test/parasites- $75.07
Heartworm test- $55-122.76
Urine culture- $247.75
Blood work (Superchem, CBC, T4, UA, FT4ED) - $297.50 (includes lab fee, shipping/handling of lab samples, results interpretation, Dr.Castillo’s consultation with specialists if needed for interpretation, and follow up communications with you about results),
cytology (including fine needle aspirate)- $170.72
nail trim- $35-55
Fluorescein stain eye- $25
Schirmer tear test- $25
Please note that prices are subject to change at any time.
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