Process and Response Time
Your request will be reviewed and, if approved, a maintenance work order will be created and assigned to the support staff that will process your request. You should receive a help desk ticket number once a work order has been created.
Your expected response time will vary depending on technician’s workload and the priority established by the Facilities Team. Higher priority designations are based on potential damage to school property, fire and life-safety issues, and impact to business and academic operations. Technician workload is subject to campus events and activities, weather events and staffing levels. The lowest priority designations will be addressed based on workload.