Product ExchangeReturn request

1
All returns are processed according to the return policy

https://skates.guru/returns-and-refunds-policy/

Click "Next" to acknowledge and proceed with the return policy.
2
Your email* This field is required.It must be the same as you placed the order. It will help us to process your refund quickly.
example@example.com
3
Name* This field is required.
First Name
Last Name
4
Order NumberThe order number is available in the confirmation email; Your skates.guru account; Stripe or PayPal receipt. It will help us to process your refund quickly.
5
The product is brand new, not used, just tried on* This field is required.Only brand new products are accepted. Any other product state will be subject to a fee.
YESNO
6
The blades were not sharpened at the pro-shop or somewhere else (if applicable)* This field is required.Sharpened blades and skates with sharpened blades are not returnable.
Not sharpenedSharpened
7
The product has the manufacturer box, and it is brand new.* This field is required.The manufacturer's package is a part of the product. The missing or damaged package will need to be replaced, and the restocking fee will be charged.
YesNo, it is not
8
I did not damage and did not use the product or sharpen the blades. There is no animal fur, human hair, odor, paint, food, or other things (that you didn't get when you received the brand-new product.)* This field is required.An inappropriate product state will cause a restocking fee.
No, I did notYes, I did
9
I will use a shipping box or bag to cover the manufacturer's package and save it from damage. I understand that the manufacturer box is not a shipping box.* This field is required.Shipping items without packaging materials will damage the shipped item or the manufacturer's packaging. The restocking fee will be applied.
Yes, I willNo
10
I understand that until the seller receives the item back, it is still my property.* This field is required.
I understandNo
11
Generating return label

By submitting this form, you will be redirected to the return center https://returns.skates.guru to generate the return label.

$10 – The cost of the shipping label will be debited from your final refund amount.

If, after the item's arrival and further inspection, the statements listed above were actually false, there will be a restocking fee according to the return policy.

The refund deposit time can vary depending on your bank's policy.
Should be Empty:

Generating return label