SCENE + Ad Hoc Requests
Name of Requestor
First Name
Last Name
Email
*
example@example.com
Submission Date
*
-
Month
-
Day
Year
Date
Request Title
*
Title of Issue/Request
Who is submitting this request?
*
SCENE +
Scotia
Request Type?
*
Website
CSM
App
Offers
Production Issue
UAT Environment Issue
Third Party Issue (Recipe, Cineplex, etc.)
Request Type
*
Escalation
Reporting
Campaign Manager
Website/App
Ad-hoc
If escalation, please identify type
*
Card Member
Product/Offer Related
Office of the President
Bakkt (Apple & Best Buy)
If Bakkt escalation, please identify member first name, last name, & postal code
*
Please list type of reporting
Reconciliation Reporting
Invoice Reporting
Ad-hoc Reporting
If website related, what issue is it?
Bug
Outage
Other
If website related, please provide link of the page(s) impacted? Please include screenshot
Please provide their card # (if applicable)
*
Please provide their CID (if applicable)
If production card member issue is impacting multiple member, please upload an excel file in csv format
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What is the offer code?
Where is the issue?
App
Web
App and Web
Tablet
Other
If other, please specify exactly where?
Which browser?
*
Chrome
Internet Explorer
Edge
Firefox
Other (safari, AOL, etc.)
If other, please specify
Which environment is it?
Production
UAT
Description of the Request (Steps to recreate issue)
*
Severity Level
*
SEV 1
SEV 2
SEV 3
Requested Completion Date
*
-
Month
-
Day
Year
Date
Attach any supporting documentation (screengrab, etc.)
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of
Submit
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