Milord Mobile Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Milord Mobile Detailing you hereby agree to all terms listed on said agreement.

If we are providing a mobile service we expect to have the following:

1. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as a water source, electrical outlet, and safe conditions to service your vehicle.

2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee

3. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

4. We require payment to be made in full on the day of the scheduled service.  If the customer is not present they can leave payment in cash or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

5. We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so will result in a $50 cancellation fee.

6. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

7. We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.

8. If we arrive on location and the requirements 1, 3 and 5 are not met we reserve the right to charge all in conjunction of $175.
9. We require you to have a credit or debit card on file to charge a $50.00 deposit per vehicle to reserve your spot.

10. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will endeavor to let you, the customer know beforehand.

11. We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. 

12. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances

13. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work. 

14. We will contact you on the day of the appointment if we are running late or ahead of schedule.

15. Please endeavor to remove all personal belongings, money, and other significant items from the vehicle prior to any type of detail. Failure to due may result in an upcharge of up to $50 due to higher than average condition of vehicle. Also we are not responsible for any damaged, or missing/misplaced items.

16. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings; as such we do not move them. 

17. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean on and around the car seat but can’t guarantee your total satisfaction.

18. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location. 

19. We reserve the right to amend any price during the detailing should it differ from the original price. This is due to higher than average condition of the vehicle, bugs, rodents, etc.

20. A minimum of 25% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, insects, rodents or other hazardous materials. 

21. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

22. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.

23. There may be occasions where there might be hidden damage on a vehicle but it will not be noticed until after it has been cleaned. 
24. We take pictures and videos of the vehicles we service for our website or advertisement purposes. NOTE: NO PERSONAL INFORMATION WILL BE REVEALED

25. Odors cannot be removed by cleaning alone. We refer odor removal to another business that deals specifically with that service.

26. When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film after being cleaned. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

27. We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings or becoming jammed/stuck.

28. We will only clean engine bays upon request; this service has a separate service charge. 
    
    We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    

29. The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release and sag if cleaned too aggressively or with stronger cleaners. Please understand that headliners may not become completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

30. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

31. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

32. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left over for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.

33. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

34. Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safe hand washing; or regularly maintenance detail scheduled with us to keep your vehicle in pristine condition.

35. We respect your time and personal property and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable; or we feel unsafe.

36. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

37. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings and be available for you as needed.

38. This contract is valid on all of the vehicles that you give us to detail, as well as all of the entirety of any scheduled details. It's up to you to check for any changes.

39. We recommend the Restoration Package service at least once a year if not more, to keep your vehicle looking its best.

40. If you choose to have your vehicle maintained weekly up to 2 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-month mark, we must start over with the Restoration Package to reset the detail maintenance program.

41. NO refunds will be provided at any time on completed details. If you have any questions, comments or concerns please raise them the during initial and final walk through.