Service User and Family Member Satisfaction Survey
To support our performance and standards, we would be greatful of your time in completing this survery to help support our continual improvement. You personal experiance of support from our service is much appreciated and will help to continue to shape the policies we follow and future development of the service to reflect the wishes of all our service users and thier family / friends.
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I have been told and am aware of the standard of service / care I should expect to receive
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Strongly Disagree
1
2
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am always treated with kindness, compassion and respect
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I know how to report any concerns I might have about my safety
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Strongly Disagree
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am encouraged to report anything that I believe is not safe or not kind
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Strongly Disagree
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am not discriminated against e.g age, race, religion, gender, sexuality or anything else.
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Strongly Disagree
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If I have raised a concern, staff listen to me and respond to this positively
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If I have raised a concern, staff update me on the actions taken as a result of my concerns
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am supported to take managed risks
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Strongly Disagree
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I feel safe when I am supported by the care provider
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff support me to eat and drink well, my choices are agreed in my support plan and carried out
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Strongly Disagree
1
2
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Staff support me to eat and drink well, my choices are agreed in my support plan and carried out
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Strongly Disagree
1
2
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
When it comes to meal times, I am given choice
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I have planned and agreed with staff how I like to take my medication, and staff follow my wishes by managing this well
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Strongly Disagree
1
2
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am supported to take my medication at the correct time
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I am encouraged, if possible to manage my own medication
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
Any medication I am given, is / has been / discussed with me and I understand what I am taking and why I am taking it
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
My carers always help me to make choices and explain information so that I can give consent to my plan of care
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Strongly Disagree
1
2
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
My carers know what to do in case of an emergency
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Strongly Disagree
1
2
3
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The care team know the people who are important to me, this imcludes my support circle. They will call upon them when needed, or for decision making, as agreed in my plan
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Strongly Disagree
1
2
3
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The care team know the people who are important to me, this imcludes my support circle. They will call upon them when needed, or for decision making, as agreed in my plan
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Strongly Disagree
1
2
3
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
All of my records and personal information are protected with privacy and dignity
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The Manager leads a strong culture of good quality, safety, and values, which is followed by staff
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Strongly Disagree
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
The Manager has high standards of best practice throughout the service
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
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Do you have any comments you would like to add?
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Anonymity
You can complete this survey anonymously should you wish to.
A member of the team helped me complete this survey
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
I understand that I do not have to complete my contact details below and can complete this survey anonymously.
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Strongly Disagree
1
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Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
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