Complaints, Compliments and Feedback Form

Complaints, Compliments and Feedback

Spencer Accountants is committed to providing the best possible service to all of our clients. We value your feedback so we can improve the services we provide. We would love to hear your thoughts, concerns or problems so we can improve or continue providing a great service!

Feedback Type*

ComplimentFeedbackComplaint

Please provide details*

Date reported or discussed

Date

Was this discussed or reported to anyone? If so, who?

Are there any outcomes you would like to see happen regarding this?

If you have any, please attach any further documentation (copies of emails, forms, written statements etc)

Do you wish to remain anonymous (If you choose to remain anonymous, we will be unable to respond to your complaint, compliment or feedback.)*

YesNo

First Name

Surname

Address

Street Address

Street Address Line 2

SuburbState

Post Code

Email

example@example.com

Mobile

Home Phone

Area CodePhone Number

Privacy

Spencer Accountants is committed to protecting your privacy. We collect and handle personal information that you provide on this form for investigating and responding to your complaint, compliment or feedback.

Spencer Accountants will only use your information in accordance with relevant privacy and other laws. For us to provide the best possible service, we may need to share your personal information with others, such as advocacy or health-related organisations or businesses, to assist with any concerns identified.

Please be advised that Spencer Accountants may use and publish compliments to promote our services. No personal or identifying information will be used. If you do not want your compliment to be published, please let us know.

If you wish to contact Spencer Accountants about the information that you provide on this form, please call 08 9452 0071.

Tax Practioner Board (TPB) Feedback

If you do not want to provide feedback to Spencer Accountants regarding, you can contact the TPB in relation to the provision of tax agent services. You can raise a concern with the TPB by completing their online complaints form.

National Disability Insurance Scheme (NDIS) Feedback

If you do not want to provide feedback to Spencer Accountants regarding NDIS Plan Mangement, you can contact the National Disability Insurance Agency by calling 1800 800 110 or visiting ndis.gov.au for further information. Alternativley you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visiting ndiscommission.gov.au.

Please confirm you are not a robot by tracing the picture*

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