RELX FAULTY PRODUCT EXCHANGE FORM

QUICK FIX
If your Infinity or Essential device has suddenly stopped working, please follow this instruction to test it:

1. Try another pod to check whether the fault was from the pod.

2. Remove the pod, put the device between your lips like a straw, and blow into it as hard as possible to remove build-up condensation inside the device, repeat a couple of times.

3. Insert a pod and try again.

Complete the rest of questionnaire if this doesn't help.
FAULTY PRODUCT EXCHANGE FORM
Store Name*
City
Customer Name*

First NameLast Name
Age*
GENDER*

MaleFemaleGender Diverse
Email*
example@example.com
Phone Number*

Area CodePhone Number
Product Information
ITEM 1*
QUANTITY*
POD FLAVOUR / DEVICE COLOUR*
ISSUE DESCRIPTION*
SERIAL NUMBER*
It's either inside the Infinity/Essential device, or underneath the QR code on a pod
SERIAL NUMBER
It's either inside the Infinity/Essential device, or underneath the QR code on a pod
SERIAL NUMBER
It's either inside the Infinity/Essential device, or underneath the QR code on a pod
ITEM 2
QUANTITY
POD FLAVOUR / DEVICE COLOUR
ISSUE DESCRIPTION
SERIAL NUMBER
It's either inside the Infinity/Essential device, or underneath the QR code on a pod
ITEM 3
QUANTITY
POD FLAVOUR / DEVICE COLOUR
ISSUE DESCRIPTION
SERIAL NUMBER
It's either inside the Infinity/Essential device, or underneath the QR code on a pod
Should be Empty:

QUICK FIX