Flight Concierge Enquiry

Our team are ready to assist your travels
Name*

First NameLast Name
Email*
example@example.com - Please double check your email is correct.
Mobile Number (10 digit Aust mobile number)*
Pricing Example - Select which region are you travelling to?

Aust Domestic & New ZealandAsia / PacificNorth & South Americas (incl USA, Canada, South America)Rest Of World (incl Europe, UAE, India)Other
List your Flight Request: FROM <-> TO, Preferred travel date ranges. (Note: We only service clients flying to/from Australia)*
Include all relevant details (dates, destination - including where you have suitable alternatives, etc.) Bookings can be made (up to 11 mths in advance, booking in advance increases the chances of securing your desired travel arrangements especially if you are seeking more than 2 seats. (NOTE: We do not book Round-the-World)
How many passengers?*
Note: Points are best used for 1 or 2 passengers, and it is rare to find more than 4 rewards seats sitting together in Business Class. (We do not book more than 4 seats on the same flight)
Points - The # of Credit Card and Airline Points you have.

To help us know how to fly you, and which airlines + routes to consider.
How many AMEX points do you have?
Do you know which AMEX card holds the points?

Amex Centurion Charge (titanium)Amex Platinum Charge (metal)Amex Qantas Business RewardsAmex Explorer (plastic)Amex VelocityAmex GoldAmex GreenAmex Corporate PlatinumAmex Corporate GoldAmex Corporate GreenAmex Platinum Edge (plastic)Amex Platinum Reserve (plastic)Other
Do you know which AMEX card you have?
eg: AMEX Platinum Charge card (silver metal card), AMEX Centurion (black metal card), AMEX Explorer (dark navy/black plastic card) etc..
How many QANTAS or Qantas Business Reward points do you have?
In terms of expectations, it is extremely challenging to get a seat with only Qantas points currently.
How many OTHER points do you have?
Tick if your Rewards card can transfer pts to Qantas only.

AMEX > QFF onlyOther card > QFF only
What type of points do you have the most?*

Mostly AmexMostly QantasMostly Other
Do you intend to travel in the next 30 days (Urgent travel)?

Tick if YES - (We will do our best, but points seats take time to find and piece together)
How ready are you? (if the right options were found)*

100% - Trip is confirmed and ready to book ASAP75% - A few items to finalise but passengers can be ready quickly50% - Still considering a few moving parts25% - Looking for options, trip is not yet confirmed
Do you understand our Flight Concierge Fees? (Charged PER SEAT)*

YES = A$300 one-way/A$600 Return to NZ, Fiji, and Domestic Australia.YES = A$650 one-way/A$1,300 Return to SELECTED COUNTRIES (China, Hong Kong, Indonesia, Japan, Korea, Philippines, Malaysia, Singapore, Taiwan, Thailand).YES = A$950 one-way/A$1,900 Return to REST OF THE WORLD.NO = Please explain further.Other
Have you booked with us before?*
How did you hear about iFLYflat Flight Concierge?
Are you a business owner? If so, I’d love to know—what’s your website?
We work with many incredible business owners achieving amazing things, and we always love getting to know who we’re partnering with!
Do you need help with booking Hotels, Other Flights or Travel Insurance? (We work with an exceptional travel agent partner who can arrange all other non-points flight travel needs.)

Yes - HotelsYes - Other FlightsYes - Travel InsuranceYes - Roaming Data eSimsNo Assistance RequiredOther
Have you used points to fly before?

Yes, I usually book my own points flights (DIY).Yes, I usually get someone to help me book points flights.No, this is my first time using points to fly.No, I usually use points for upgrades only.
Final Q - How would you rate this form to fill in?

1

2

3

4

5

1 is Hard, 5 is Easy
We believe the best outcomes always come from working in partnership with best intentions.

Here's a summary of our service commitment to you:
1. We will frequently search for points Business Class seats that align with your stated search criteria.
2. Upon finding a suitable flight, we will send you the flight options for review,
3. If you approve of the flights, we will book them using your points upon your instructions,
4. If the flight options are not suitable, we will keep searching for and fine-tuning for suitable results,
5. We will invoice you for the airline fees/taxes and our booking fee.
6. In our first email, we will confirm the iFLYflat fees relevant to your booking request.
By submitting this form, you acknowledge and provide the following commitment to us:
1. You comprehend and agree to the Pricing and Terms & Conditions.
2. You are engaging iFLYflat for a custom points flight search.
3. You are not conducting parallel searches for the same flights.
4. iFLYflat fees are non-refundable, except when a formal government travel ban prevents you from travelling.
5. iFLYflat fees are payable if the flight information and guidance offered by iFLYflat lead to a points flight reservation, whether arranged by you, a representative, or us.
6. Fees are due and payable to iFLYflat upon any booking.
7. You advise us as soon as you have found alternative flight arrangements so we can cease your search.
Please acknowledge and accept the above.*

Yes, I agreeOther
Upon submission, Expect THREE emails.

Email #1 & #2 (Auto info emails):

Upon submission, you'll get two automatic emails,

1st = the confirmation of your booking request,

2nd = How we work together to achieve success.

Email #3 (Important: Your reply required):

Within 24 hours, our Flights Concierge team will personally email you to clarify any details, confirm fees, obtain your approval to commence flight searches, and get started.

To proceed with your request, we’ll need your reply to that email.

If you don’t see it in your inbox, please check your junk or spam folder.

We’re excited to help you enjoy a seamless journey, maximise the value of your points, and experience the ultimate comfort of flying flat. ✈️
Should be Empty:

Our team are ready to assist your travels

Points - The # of Credit Card and Airline Points you have.