Cancellation Policy

We are so thankful that you have chosen us for your therapy services. In an effort to improve attendance we have updated our policy. Missing appointments hurts 3 people, the patient, the therapist, and another patient that could have used that appointment. Our practice is funded 100% by insurance/patient copays and our therapists are paid based on productivity (that means if you do not come to an appointment, they do not get paid). In an effort to provide consistency for both our patients and therapists and increase attendance Advantage Therapy & Rehabilitation and Coastal Speech has updated our cancellation policy.Please confirm your automated appointment reminder (PRESS 1 to confirm). If you do not confirm the appointment, there is a chance we will schedule someone else in your spot. Cancelling an appointment (via reminder message within the 24 hours prior to appointment is an improper cancellation and you will be charged $50).Our improper cancellation fee has increased to $50 per appointment and is required to be paid prior to rebooking an appointment. The $50 fee is billed directly to patient and not to insurance. Sickness/emergency does not result in a missed visit fee. Please note a pattern of cancellations will result in services being put on hold or discharged as we cannot hold spots that are not consistently being utilized. Improper cancellations/missed visit fees will go out soon after the improper cancellation occurred and MUST be paid prior to patient's next appointment to continue therapy services. At the 3rd improper cancellation, the patient is automatically discharged. We appreciate you entrusting us with your care and abiding by our cancellation policy.