We offer two options for Drobo data recovery due to their proprietary RAID configuration:
Option 1 (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):
Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive and we’ll clone it to a new SATA drive that you provide or buy from us.
If we can successfully clone 99.9-100% of the sectors, then our fee is due ($300; +$100 if the individual drive is over 2TB). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).
If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.
If we can’t recover any of the sectors (or less than 90%), there is no charge.
There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.
Option 2 (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):
You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives, because Drobo’s automatic repair/rebuild could end up making things worse.
If we can get back data you want, the cost would be $300 x [the total number of drives in Drobo] (so if you have a 5 drive Drobo, the cost would be $1500; +$100 per drive if the hard drives are greater than 2TB).
If we get back data you do not want, we charge $100 labor, per drive.
If we can’t recover any data, there is no charge for our attempt.
