How can we assist you today?
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I'd like to check the delivery timeline on my order
I have received my order and there's a problem with my product
I have changed my mind and would like to return my product
I have a different enquiry
I'd like to check the delivery timeline on my order
I'd like to return my product
I have a different enquiry
What is your name?
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What is your best contact email address?
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What is your Phone Number?
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What is your RJ Living order number?
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What product(s) would you like to return?
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Please describe the problem with the product?
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Is the product returnable in re packaged and saleable condition? Please note that if the product is without packaging and cannot be sold as new, a 20% restocking fee may apply.
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Yes
No
Will you be returning this product to us yourself, or would you like a courier to collect it (charges apply)
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I will return it myself
Please organise a courier collection
If there's a sticker on the back/underside of the product with a manufacturing date and "PO" reference number, please attach an image
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Please attach video or images of the product issue (the more detailed images the quicker we can rectify the issue for you)
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Please attach an image or video of the re boxed product(s)
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How can we help you?
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Please verify that you are human
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Submit Message
Message Form
Message Zendesk
Product(s) to be returned Form
Product(s) to be returned Zendesk
Problem with the product Form
Problem with the product Zendesk
Product in returnable condition Form
Product in returnable condition Zendesk
Return Method Form
Return Method Zendesk
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