In this Agreement, “We”, “Us”, “Our” mean Open Doors Morocco, LLC. “You”,
“Your” mean the traveler and anyone traveling under the same booking.
Open Doors Morocco is an independent tour operator and travel agency that contracts with third-party suppliers (each a “Supplier” and collectively, “Suppliers”) as a booking agent to provide travel products including tours, hotels, transport, and excursions. All reservation services provided, and travel services coordinated by
us are subject to these Terms and Conditions. By booking a reservation through our Company, you have agreed to and have accepted these Terms and Conditions. Our booking terms and conditions take precedence over Supplier terms and conditions. Each Supplier is an independent entity with its own management and is not subject to control by our Company.
We will notify you via email when the booking has been confirmed. These Terms and Conditions are subject to change at any time, without prior written notice; therefore, you should read these Terms and Conditions carefully prior to confirming travel services. Cancellation and change penalties apply to these arrangements. Details will be provided upon request.
Rates and Inclusions
Quoted rates are based on the exact inclusions provided in writing to you. Unless specifically itemized, rates do not include inspection fees for U.S. Customs and Immigration, cost incurred for VISAS and passports, seat assignments, Air
Transportation Tax, Agricultural tax, airport taxes and fees including September 11th security fee, passenger facility charges, Federal domestic flight segment fees and U.S. International travel and departure fees, and other government imposed fees, port taxes, vaccinations, gratuities, meals and beverages except as noted and on cruises or all-inclusive resorts, alcohol, resort fees, locally paid city taxes, hotel energy charges, parking and valet services, laundry service, additional bedding charges, telephone calls, minibar, optional excursions, airport transfers, non-qualifying flights, porterage at airports and train stations, travel insurance premiums, and any other miscellaneous charges of a personal nature.
Third Party Suppliers
The Suppliers providing tours, excursions, transportation, accommodations and other components of your trip or vacation are independent contractors and are not agents, affiliates, representatives or employees of us. All documentation, receipts,
confirmations and tickets issued are subject to the terms and conditions specified by the Supplier. Additional terms and conditions, separate from this Agreement, will apply to your reservation and other purchase of travel-related goods and services. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding availability and use
of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), denied access to the applicable travel product or services, forfeiting any monies paid for such reservation(s), and/or your responsibility to cover any cost we incur as a result of such violation. Any additional terms and conditions will be provided to you in written form via email.
Reservations and Payment
By making a payment by check, cash, or by providing your credit card details for payment of any kind, you acknowledge and accept our Terms and Conditions and agree to abide by them. You authorize us to charge your credit card for the charges associated with your travel booking. By authorizing us to charge your credit card, either through our payment authorization form or through the phone, you acknowledge that you understand and agree to all the terms and conditions of the booking, including but not limited to, all cancellation policies.
Payments to Agency in currency other than U.S. Dollar will be converted at current exchange rate to USD. U.S. Dollar payments by Agency to suppliers will be converted at the current exchange rate for local country currency.
Terms and Conditions
By giving us a deposit, or making a booking, you acknowledge that you have read and accept our Terms and Conditions on behalf of yourself and anyone in your party. The lead traveler assumes responsibility for sharing these Terms and Conditions with all parties in the booking. It is the responsibility of each party to read these Terms and Conditions. If there is any part of these Terms and Conditions that you do not understand, please contact us for clarification.
A purchase is not complete until the deposit(s) and other monies due have been processed and a confirmation of booking has been provided to you. Receipt of payment and confirmation from us confirms agreement to these Terms and
If final payment is not received by the due date, all components of the booking could be cancelled by the Supplier without a refund of payments previously made.
We are not responsible for penalties, fare increases, or fees incurred due to any late payments, all of which must be paid by you.
Revisions, Deviations, and Cancellations
Any revisions or deviations made to a reservation are subject to a fee of USD $50 per tour in addition to any other Supplier charges and penalties. No refunds will be given for any unused or partially used service(s).
The cancellation of any service(s) made by you or anyone in your party while traveling, is not eligible for any refund whatsoever. In limited cases, some hotels do not permit changes to or cancellation of reservations after they are made, as
indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your hotel reservations and agree to pay any cancellation or change fees that may be incurred. Further stated cancellation policies as follows:
Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking that you cancel, you agree to indemnify us for the amount of that fee or charge.
Deposit: A deposit of $500 per person is NON-REFUNDABLE. If hotels (typically 5-Star) require additional deposits, those may also be non-refundable. In the event of cancellation, we will work on your behalf to arrange for third party deposits to be transferred to future travel. However, the final decision will lie with each third party.
Balance of Tour: Final payments are due 30 days in advance of your tour. Cancellations after 30 days will be handled on a case by case basis. If we are able to reschedule your tour to a future date, we will transfer any payments you have paid to the new dates. This does not include payments made on your behalf to suppliers that may be non-refundable, or non-transferrable. Further, suppliers may have increased prices for the new dates. You agree to be responsible for any price increases related to the future date(s) you choose.
If your cancellation is final, and you are not able to reschedule your tour, we are unable to refund the balance you have paid toward your booking.
We highly recommend that you carry personal health and travel cancellation insurance that will offset any potential loss. We are not insurance agents, but we can recommend a third party company upon request.
Failure to travel or show up for any reservation is considered a “no-show”. No show penalties will be up to the entire cost of reservation and are subject to policies and procedures set forth by us.
Refunds, Chargebacks and Adjustments
Claim for refunds and/or adjustments must be made within 14 days of the disputed dates of travel. Full details and proof of payment documentation must accompany all claims. Please allow 30 days to process refunds from the date of cancelled travel.
Refunds will be issued in the same form as the original payment.
You waive any right to a chargeback in case of cancellation (except for fraud) including Force Majeure event(s) (as described below) and agree to refund policies and procedures outlined in these Terms and Conditions. In the event you attempt a chargeback, reverse or recollect a trip payment already made without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including, but not limited to, attorney fees.
If a Future Travel Credit (“FTC”) was issued to a client prior to a chargeback, we reserve the right to immediately rescind the FTC upon notification of the chargeback. If we agree to offer FTC after a chargeback has been received, the chargeback will incur a minimum USD $200 fee deducted from the FTC or FCC.
Traveler Identification and Proof of Citizenship
The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears on Government-Issued I.D., Date of Birth, Gender, Redress number (if available).
The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler’s Government-Issued I.D. The traveler is responsible for any fees and expenses that may be incurred due to an incorrect
name or the denial of travel resulting from incorrect information. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended that travelers check this website prior to
travel to their scheduled destination. All U.S. citizens traveling to or from any international destination must have a valid passport which must be valid for a minimum of six months beyond the return travel date. It is the traveler’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled. Minors of 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights. No refund will be issued for losses incurred as a result of failure to obtain or provide required travel documentation.
Hotel accommodation is subject to availability at the time of reservation. Some hotels require NONREFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, we will notify you for the NON-REFUNDABLE
prepayment for that portion of the trip. Amenities such as elevators, air conditioning, bedding size, etc., are not guaranteed in all properties. In addition, even if a property has amenities such as air conditioning or elevator, it is not guaranteed that it
will be operational or available during your stay. Reimbursement for lack of amenities is solely the responsibility of the hotels, and while we may act as an intermediary, we cannot be held responsible for such reimbursement under any circumstances.
Your booking does not include flights, tips, meals not mentioned, drinks, alcohol, visa, travel insurance, Covid testing, Covid insurance, or any optional activities not listed in the final travel itinerary.
Responsibilities and Liability
We provide a service in arranging accommodation, transportation, sightseeing, admissions, and any other services from third parties as agreed in each itinerary. We shall not be held liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by any company or person engaged in conveying the passengers, providing the services, or otherwise in connection therewith, of any hotel owner, manager or employee. We do not own or operate, nor are we an agent of any of the Suppliers which will provide goods and services for the trip or any option which may be available in connection with the trip.
You agree to seek remedies directly with the Supplier and not hold us liable in the event of negligence, loss, injury, delay or expense which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods and services for the trip or any available option. You also agree not to hold us liable for circumstances beyond our control (e.g. Force Majeure, terrorism, war, or acts of God). We accept no responsibility for losses or extra cost due to delays, schedule changes, or cancellations in train, bus, ship, airlines or other land, lake or river services, medical issues, bad weather/climate conditions, war, terrorist acts, strikes, quarantine, luggage delay or loss, or other causes.
In the event a travel supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. Money given to our Company immediately becomes the property of the travel supplier as required by law. We are not allowed to provide refunds for suppliers who have declared bankruptcy. If a travel supplier declares bankruptcy, it might continue services or stop completely. Other travel suppliers may, but do not have to, provide alternative services.
Force Majeure and Post Covid Travel
We shall not be liable for any circumstances beyond our control, including, but not limited to, acts of God, explosions, flood, forceful wind, fire or accident, war or threat of war, declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disobedience, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery or vehicles, delays or other unforeseen events (collectively, “Force Majeure”). We shall not be liable to you and shall not provide any refunds caused by delay or non-performance of any obligation under this agreement to the extent any such delay is due to Force Majeure. If any of our travel Suppliers are affected by Force Majeure, they shall be entitled at their sole discretion to vary or cancel any itinerary or arrangement in relation to your trip without notice.
Passports, Visas, Driver’s Licenses
It is your responsibility to be familiar with the laws and rules governing any visit to any country or region. We may be able to assist you in acquiring the necessary travel documents upon your request. It is not our responsibility to determine if any such documents are required. We will not be held responsible in any way if you fail to have the proper Visas and/or documentation for entry into any country or region. It is your responsibility to determine which documents are needed and to acquire that documentation. If an accident occurs and you seek assistance from us, any and all alternate arrangements will be your financial responsibility. It is your responsibility to ensure your passports are up to date and valid to enter any country. It is not our responsibility to determine the validity of your passport or any other travel document to enter any country or region.
Any dispute concerning, relating or referring to these Terms and Conditions, your travel arrangement or any claim for damages due to injury or death which occurs during or in connection with your travel arrangement shall be resolved exclusively by binding arbitration. Arbitration shall be administered by the National Academy of Distinguished Neutrals and held in a hearing before a single arbitrator, in accordance with the National Academy of Distinguished Neutral’s rules, regulations, and requirements. Any arbitral award determination shall be final and binding upon the Parties. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. Each Party shall pay their own costs and fees.
Claims necessitating arbitration under this section include, but are not limited to, contract claims, tort claims, claims based on federal and state law, rules and regulations. Arbitration shall proceed only on an individual basis. The Parties waive all rights to have their disputes heard or decided by a jury or in a court trial and the right to pursue any class or collective claims against each other in court, arbitration, or any other proceeding, unless expressly permitted herein. Each party shall only submit their own individual claims against the other and will not seek to represent the interests of any other person. The arbitrator shall have no jurisdiction or authority to compel any class or collective claim, or to consolidate different arbitration proceedings with or join any other party to an arbitration between the Parties. Intellectual property claims will not be subject to arbitration and may, as an exception to this sub-part, be litigated.
Changes to Terms and Conditions
We reserve the right to update the Terms and Conditions periodically without notice. You acknowledge that you agree to the Terms and Conditions then current at the time of your booking. For our most current Terms and Conditions, you may ask for a pdf or hard copy.
This Agreement is governed by the laws of the state of Kentucky.
By paying your deposit by check, cash, third party payment, bank transfer, or credit card payment you have authenticated this Agreement and acknowledge and agree to the entirety of this Agreement including cancellation terms shown in this document. You further acknowledge reading these terms and conditions by giving a deposit or making a booking and you indicate that you fully understand and agree to our cancellation policies.
We strive to provide a safe travel experience to the best of our ability. We do not provide any insurance, however we will provide recommendations that can be obtained through a third party. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in case of illness, injury, cancellation, baggage loss, delays, and other issues that may arise.
Please note that we assume no responsibility whatsoever for personal injury, illness, damage, death, or loss incurred during your trip.
We take full responsibility to ensure that proper security measures are in order to secure your private and confidential information that you provide to us during booking. The information collected from you will be used to make reservations with hotels and any other third party as needed in order to arrange your travel requirements. We will share your dietary, medical, or any disability needs with relevant suppliers to ensure your safe and enjoyable vacation. In booking with us, you consent to this information being passed onto the relevant persons.
We do not store or pass on financial information. We do not pass on your contact information to third parties.