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Troubleshooting - Mini
Please fill out this form to complete the troubleshooting steps.
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1
How would you describe your issue?
*
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I can't get connected
Accuracy/Performance
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2
Is your device fully charged?
*
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It may take up to 3 hours to fully charge, please ensure your Nix Mini is fully charge before going on to the next step.
YES
NO
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3
Do you have an Apple or Android device?
*
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The Nix Sensor is compatible with Apple and Android mobile devices. It is not compatible with PCs, Windows, or Macbooks.
Apple
Android
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4
Are you using an iPhone 4s or newer, or iPad 3rd generation or newer?
*
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The Nix Sensor requires users to meet the above minimum requirements.
Yes
No
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5
Are you running iOS 8.0 or higher?
*
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The Nix Sensor requires users to meet the above minimum requirements. Check by going to Settings > General > About > Software Version on your Apple device.
Yes
No
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6
Are you using the correct app?
*
This field is required.
The appropriate app for the Nix Mini is the Nix Toolkit app. Please ensure you have the Nix Toolkit app downloaded.
Nix Toolkit
Other
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7
Is Bluetooth enabled in the app?
*
This field is required.
Check by going to Go to Apple Settings > Scroll down to Apps > find Nix Toolkit > and check that the Bluetooth is properly enabled.
Yes
No
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8
Is your Bluetooth enabled in general?
*
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Go to Settings > Bluetooth and ensure your Bluetooth is enabled for the phone
Yes
No
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9
Try a manual reset. Plug your device into the charger for five seconds
*
This field is required.
This will reset the Nix's hardware.
Okay, done!
I need help with this.
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10
Finally, open up the Nix Toolkit mobile app and click CONNECT TO NIX. Were you able to pair your device?
*
This field is required.
Yes
No
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11
Are you running Android 4.4 Kitkat or newer?
*
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Check by going Settings > About Phone > Software Information
Yes
No
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12
Which app are you using?
*
This field is required.
You can only connect to one app at a time. Please remember to disconnect your Nix Mini device before switching between apps.
Nix Toolkit
Other
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13
Is Location Services turned on?
*
This field is required.
Go to Android Settings > Apps > Nix Toolkit > Permissions. In order for the Nix to connect to Android devices, Location Services must be enabled.
Yes
No
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14
Go to Android Settings > Bluetooth > and toggle Bluetooth off and on again to reset the connection. Is Bluetooth on?
*
This field is required.
Note:
Do not pair to the Nix through your phone's Bluetooth menu -- only in the Nix app!
If you have paired in the phone's Bluetooth menu please click "Forget this Device" before continuing.
Yes
No
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15
Try a manual reset. Insert a paperclip into the small reset hole and hold for five seconds
*
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This will reset the Nix's hardware.
Okay, done!
I need help with this.
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16
Insert a paperclip into the small reset hole and hold for five seconds.
You should feel a small click.
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17
Finally, open up Nix Toolkit mobile app and click CONNECT TO NIX. Were you able to pair your device?
*
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Yes
No
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18
Plug your Nix into the charger. Do you see the blue LED light?
*
This field is required.
It's faint, but the blue LED should be visible inside the Nix. You'll see it shining out from the micro USB charging port.
Yes I see the light
No I don't see it
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19
Please try an alternate charging cable and/or outlet. Do you see the blue LED light after changing the cable and/or outlet?
*
This field is required.
Yes
No
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20
If you think your Nix is inaccurate, we have a simple test you can complete using a paint fan deck. Do you have a known paint fan deck or paint chip available?
*
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https://www.nixsensor.com/nix-paint-library/
Yes
No
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21
Please upload evidence of the Nix Sensor's accuracy problems using screenshots from the app and a photo of the fan deck / paint chip colour name you were scanning.
*
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Please live chat if you need help with this.
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
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22
Please provide us with some information on your phone make and model. (This will help us narrow down any issues)
*
This field is required.
Please Select
iOS
Android
Other
Please Select
Please Select
iOS
Android
Other
Operating System
Operating System Version Number
Phone Model (or other device model)
App Version
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23
Still having issues? We're sorry to hear that. Please provide your contact information to submit a support ticket.
*
This field is required.
We will get back to you within 1 business day. Our office hours are M-F 9am-5pm EST
Full Name
Email - example@example.com
Phone Number
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24
When did you purchase your Nix device?
*
This field is required.
-
Date
Year
Month
Day
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25
Please provide a clear photo of the logo on top of your Nix hardware device.
*
This field is required.
This will help us to determine/verify the model and production batch.
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
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26
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27
Please verify that you are human
*
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28
Please provide any other important details that we might need:
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