Visitor Experience Survey
We value your opinion and would like to know how we can improve our guest experience for the betterment of the animals in our care and for our community.
Name
*
First Name
Last Name
Email
*
example@example.com
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About Your Visit
Date of Visit
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/
Month
/
Day
Year
Date
Which LifeLine Animal Project location did you visit or contact?
*
Fulton County Animal Services
DeKalb County Animal Services
LifeLine Community Animal Center
LifeLine Spay & Neuter Clinic (College Park)
Was there someone in particular who helped make your visit better today?
What was your primary reason for visiting/contacting LifeLine Animal Project today?
*
Adopt a pet
Foster a pet
Find/reclaim my pet
I found a pet
Give up my personal pet
Pick up my adopted pet
Return adopted pet
Purchase/renew licensing
Foster supplies
Foster vaccines/medication
Return foster pet
Donation drop off
Clinic appointment
Surgery drop off/pick up
Dog for the day
Rescue pick up
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Adoption/Foster Feedback
If your primary reason for visiting was not to adopt or foster, please continue to the next page.
What was the most important reason why you selected LifeLine as a place to adopt your next pet?
Convenient location
Affordable adoption fees
A connection to the organization's mission to end euthanasia for healthy and treatable shelter pets
Adoption promotion
A preference to rescue
Other
Did you adopt or foster a pet during your visit?
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Yes
No
How many pets did you meet during your visit?
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0
1
2
3
4
5+
Select what best describes your experience about leaving the shelter with a pet.
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I adopted a pet.
I am fostering with intent to adopt.
I am fostering as a volunteer to the shelter.
Did you come to the shelter with a specific pet in mind?
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Yes, and I adopted/fostered that pet.
Yes, and I adopted/fostered a different pet.
No, I did not have a specific pet in mind.
Did our team make recommendations about pets to adopt/foster during your visit?
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Yes
No
What made you adopt/foster your new pet?
Select all that apply to describe why you did not leave with a shelter pet.
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Long wait times to meet a new pet
Long process to adopt/foster a pet
Animal not ready, placed on hold
Cost of adoption/high fees
Customer service experience
Seeking young animal (puppy, kitten, etc.)
Seeking specific breed
Seeking specific size
Seeking pet compatible with other pets
Seeking pet compatible with children
Seeking pet compatible with energy/lifestyle
Seeking pet with known history/background
Seeking pet with medical/health needs compatible with my lifestyle
Seeking pet with behavior/training needs compatible with my lifestyle
Still making decisions/many choices
Just browsing/visiting with no intent to take a pet home
Other
Of the reasons selected above, what was the main reason why you did not leave the shelter with a pet?
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Long wait times to meet a new pet
Long process to adopt/foster a pet
Animal not ready, placed on hold
Cost of adoption/high fees
Customer service experience
Seeking young animal (puppy, kitten, etc.)
Seeking specific breed
Seeking specific size
Seeking pet compatible with other pets
Seeking pet compatible with children
Seeking pet compatible with energy/lifestyle
Seeking pet with known history/background
Seeking pet with medical/health needs compatible with lifestyle
Seeking pet with behavior/training needs compatible with lifestyle
Still making decision/many choices
Just browsing/visiting with no intent to take a pet home
Other
If you did not adopt a pet today, please share why.
Animal I was looking for wasn't available
Didn't find the right match
Could not find someone to help me and/or answer my questions
Other
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Customer Service
Was your reason for visiting/contacting LifeLine today addressed/solved?
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Yes
No
Please share more about your unanswered concern/inquiry/problem:
Would you recommend LifeLine Animal Project to a friend?
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Yes
No
Why not? What can our team do to improve?
Please rate your overall level of customer service satisfaction (or experience).
*
1
2
3
4
5
On a scale from 1 to 5, how would you describe our team in terms of how knowledgeable we were?
*
Not Knowledgeable At All
1
2
3
4
Very Knowledgeable
5
1 is Not Knowledgeable At All, 5 is Very Knowledgeable
How did you hear about us?
*
Please Select
Social media
Current supporter/customer/volunteer
Friend/Family
Radio
Website
Google
TV
MARTA Bus
Other
You selected Other; tell us more!
Do you have any other feedback you'd like to share with us?
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