How to return product(s)

Please read this instruction and follow the steps carefully:

1. Complete the return request form and print out the emailed PDF return request form.

2. Returned product(s) must be unopened, unused,unmarked and in a re-saleable condition with all factory seals intact for the return to be accepted. 

- Product(s) can be returned within 12 months of the date you purchase, 6 months before product(s)expiry date. 

3. All returns must be accompanied with printed return request form and ship it to the return department address.

- Product(s) can only be returned to our return department via courier or trackable Auspost service. 

- Do not give any product(s) to your sales representative for return.

- Return shipping cost must be subjected to customer responsibility. 

- If product(s) is received and deemed unsuitable for handling, processing or does not meet the requirements, it will be returned to the customer and additional return cost will be deducted from account credit. 

- Make sure to snug the packaging according to the product’s shape. Wrap the return product(s) with bubble wrap, then securely seal the box with tape. If using pouch packaging, ensure that you use the correct size of the padded pouch for the product. 

- We will not be liable for any damage or loss caused to your return shipping due to improper packaging.

4. Return Address

ATTN : Return Department, Unit 17 / 22 Anzac Street, Greenacre NSW 2190

Please understand that provided Surgical fail or Mis-use return information will be included in TGA medical device annual report as well as adverse event report to comply with regulatory reporting requirements, Section 22. Post-market vigilance and monitoring requirements of the Australian Regulatory Guidance for Medical Devices (ARGMD). Return procedures and policies as stated are subject to change without prior notice.