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  • French (Canada)

  • RÉCLAMATION CLIENT / CUSTOMER CLAIM FORM

    APPEL DE SERVICE / SERVICE CALL

  • Avant de débuter cette réclamation, assurez-vous d'avoir une copie de la facture de votre client en format pdf ou jpg. Aucune réclamation ne sera traitée sans facture. Veuillez également inclure le maximum d'information possible afin de limiter les délais de procédure. Un représentant de Mono Serra entrera en contact avec vous prochainement.

    Il n'y aura aucune communication entre le représentant de Mono Serra et le consommateur sans la permission du représentant.Toute information doit transiger en respectant les paliers de ventes.

     

    Before starting this claim, make sure you have a copy of your customer's invoice in pdf or jpeg format. No complaint will be processed without an invoice. Please also include as much information as possible in order to limit procedural delays. A Mono Serra representative will contact you shortly.

    There will be no communication between the representative of Mono Serra and the consumer without the permission of the representative. All information must be transacted while respecting the sales levels.

  • INFORMATION CLIENT / CUSTOMER INFORMATION

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  • INFORMATION PRODUIT / PRODUCT INFORMATION

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  •  - - Pick a Date
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  • La section qui vous concerne est terminée

    Assurez-vous d'avoir rempli toutes les questions obligatoires (*)

    Vous pouvez maintenant envoyer votre demande

     

    The section that concerns you is finished

    Make sure you have filled all the mandatory questions (*)

    You can now send your request

  • RÉSERVÉ À L'USAGE DE MONO SERRA / FOR MONO SERRA USE ONLY

    Cet espace doit être remplie par le représentant - This space must be filled in by the representative
  •  - - Pick a Date
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  • Dans le cas ou la demande du client est accepté, une quittance écrite ou un document équivalent doit être demandée pour toutes réclamations supérieurs à 2000.00$ avant taxes. Veuillez l'inclure dans la partie ''Autres documents à inclure.''

    If the customer's request is accepted, a written receipt or equivalent document must be requested for all claims over $ 2000.00$ avants taxes. Please include it in the ''Other documents to include'' section.

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