Member Feedback Form
We would love to hear your thoughts, suggestions, positives or concerns with Membership, so we can make SDI Membership the best that it can be!
Name
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First Name
Last Name
E-mail
*
example@example.com
Company
*
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1. How did you first hear about us?
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2. Do you use your membership discounts for:
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Training
Conference Tickets
Service Desk Resourcing (Recruitment Services)
Service Improvement Support (Health Check, Tool Selection, Ask The Experts, etc)
2b. If not, what might encourage you to do so?
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3. What type of content would you like to see in our member resource library?
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Industry reports & statistics
Online tools e.g. Staffing Calculator
Service Desk performance Benchmarks by sector
Service Desk case studies/stories
Video guides/service improvement videos
Infographics/one-page guides
Podcast
Content from ITSM tool suppliers
Practical ‘how to’ guides, Resources for Analysts
Templates e.g. business case for a new tool
Anything else? Please specify:
4. Have you attended any of our events in the past year? [If ‘no’, skip next question]
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Yes
No
Of our current events, which ones are your favourite?
Tool Demo Days
Webinars (single session event)
Experience Events (multiple sessions and speakers, based around one topic)
Conferences (multiple sessions on multiple topics, e.g. Unite, SDI Annual Conference, Shine)
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5. What types of events would you like to see us host in the future?
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6. What industry-related topics are of most interest to you right now?
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7. What member benefits do you find most valuable?
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Product discounts (eg Training, conference, SDR, etc)
Member-only experience events
Member-only content in the resource library
Partner resources e.g. MetricNet Toolkit
Membership logo/being able to promote ourselves as members
Sharing best practice & networking with other members
8. What member benefits do you find least valuable?
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Product discounts (eg Training, conference, SDR, etc)
Member-only experience events
Member-only content in the resource library
Partner resources e.g. MetricNet Toolkit
Membership logo/being able to promote ourselves as members
Sharing best practice & networking with other members
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9. Do you currently follow us on social media?
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Yes
No
If yes, please specify the platform(s):
LinkedIn
Twitter
Facebook
Instagram
10. What would you like to see us post about on social media?
SDI Events
Speaking/volunteering opportunities
Membership benefits
Member spotlights profiles/stories
Industry-related news
Anything else? (Please specify):
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11. What do you currently like most about membership?
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12. What could we do better with membership?
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13. How likely are you to renew your membership? (With 5 being the most likely, 1 being the least)
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Please Select
5
4
3
2
1
14. How could we improve the membership experience?
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