Refund Processing Request

Refund Request Form
READ FIRST: Refunds that are not preapproved on site may be subject to processing fees.

If details are missing, response time may be delayed and/or result in rejection.
- To be eligible this form must be sent within 60 hours of pickup.
- Please allow up to 7 business days for processing.
- If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos)
- In most cases items with a hammer price of under $50 are not eligible for refunds, as per our Terms & Conditions.
Pickup Date:*

MonthDayYear
Date
Maxsold Invoice Number*
Auction City and State/Province*
Your Full Name*

First NameLast Name
Email address on the bidder invoice to be adjusted*
Please double check your entry to ensure it matches the invoice in question - this is also how you will get a confirmation with a ticket number.
Reason for the Refund Request*

Did not attend/missed the pickupItems MissingNot as DescribedUnable to Remove
Did you make a claim at pickup?*

YesNo
If No, why not? *
**For the smoothest possible experience with refunds, please ensure you are speaking with the seller or Maxsold team member on site and leaving the items in their possession**
Refund Card provided on site?

YesNo
Auction ID on your refund card
If you did not attend the pickup and are requesting a refund please provide the reason here:*

I forgot to attendWeatherDid not know I won/Did not get an invoiceToo many pickups on the same dayTrafficOther
Items Missing*

Entire Lot MissingPartial Lot MissingItems were boxed/could not inspect on site
Not as Described*

Condition issues not disclosedNot working as expectedDirty/Odors
Issues with Removal*

Did not have assistanceDid not fit in vehicleAttached to wall/floorWill cause damage to the homeItem inaccessibleDid not have tools
Lot number(s) for consideration*
Total Winning Bid for Lot(s)*
Total Winning Bid for Lot(s) before tax and buyer's premium
Was the lot left on site? (Please note, for the fastest possible experience with refunds, items should be inspected and left on site with the seller)*

YesNoN/A (lot was missing/did not attend)
Enter % of the Refund Amount Requested*
Calculated Refund(s)
before buyers premium and taxes are included in the refund.
Issue Description *

0/150
If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos)
Link to Your Invoice (copy/paste)
Should be Empty:

Refund Request Form

If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos)