Refund Processing Request

Refund Request Form
READ FIRST: Refunds that are not preapproved on site may be subject to processing fees.

If details are missing, response time may be delayed and/or result in rejection.
- To be eligible this form must be sent within 60 hours of pickup.
- Please allow up to 7 business days for processing.
- If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos)
- In most cases items with a hammer price of under $50 are not eligible for refunds, as per our Terms & Conditions.
Pickup Date:

MonthDayYear
Date
Maxsold Invoice Number
Auction City and State/Province
Your Full Name

First NameLast Name
Email address on the bidder invoice to be adjusted
Please double check your entry to ensure it matches the invoice in question - this is also how you will get a confirmation with a ticket number.
Reason for the Refund Request
Did you make a claim at pickup?
If No, why not?
**For the smoothest possible experience with refunds, please ensure you are speaking with the seller or Maxsold team member on site and leaving the items in their possession**
Refund Card provided on site?
Auction ID on your refund card
If you did not attend the pickup and are requesting a refund please provide the reason here:

Other
Items Missing
Not as Described
Issues with Removal
Lot number(s) for consideration
Total Winning Bid for Lot(s)
Total Winning Bid for Lot(s) before tax and buyer's premium
Was the lot left on site? (Please note, for the fastest possible experience with refunds, items should be inspected and left on site with the seller)
Enter % of the Refund Amount Requested
Calculated Refund(s)
before buyers premium and taxes are included in the refund.
Issue Description

0/150
If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos of the issue, not photos from the website.)
Link to Your Invoice (copy/paste)
Should be Empty:

Refund Request Form

If you have photos or more details, reply to the email you will receive after filling in this form and send them in. (Please submit your own photos of the issue, not photos from the website.)