PAWS OF GREENWICH, LLC.
Boarding, Daycare, Training & Grooming
Client Service Agreement & Release of Liability
This agreement includes a release of liability and waiver of legal rights and deprives you of the right to sue the owner(s) of PAWS OF GREENWICH, LLC. or related parties. Do not sign this agreement unless you have read and understand it in its entirety. Seek the advice of legal counsel if you are unsure of its effect.
In consideration for your animal(s) (herein referred to as “Guests”) being permitted to come to PAWS OF GREENWICH, LLC. or use any PAWS OF GREENWICH services, by accepting this Agreement you agree to all of the policies, procedures, release, terms and conditions set forth below.
I, the Primary Pet Owner, understand that I place my pet(s) under the care of PAWS OF GREENWICH, LLC. for boarding, daycare, training, grooming, dog walking, pet sitting, wellness, transportation and other services.
PAWS OF GREENWICH, LLC. shall exercise diligence, care and safety precautions for your pet(s) while in our care. PAWS OF GREENWICH, LLC. and its staff, owners, contractors and agents collectively will not be held liable for loss or damage from disease, death, escape, theft or fire, and from injury or damage done by your pet to people, other animals, property, himself, allergic reaction to medication dispensed by owner or vet, or other unavoidable causes. Should your pet cause damage to another dog or the property, you as the owner will be responsible for those costs incurred. I hereby release PAWS OF GREENWICH, LLC. from any liability arising from my Pet’s attendance and participation in the day care, boarding, training group-play environment and any off site play experiences.
Health and safety is of utmost importance to us at PAWS OF GREENWICH, LLC. We do everything in our power to maintain a clean, safe, and healthy environment for our canine members. All canine members must be current on vaccinations, and provide appropriate documentation prior to participating in daycare, boarding or training. Pet(s) not up to date with required vaccinations as set forth with PAWS OF GREENWICH, LLC. will be turned away or refused services.
You agree to provide veterinary records to PAWS OF GREENWICH, LLC. upon request, and you hereby grant PAWS OF GREENWICH, LLC. permission to request and obtain veterinary records directly from your Designated Veterinarian. If PAWS OF GREENWICH, LLC is unable to obtain necessary records from you, your pet will be denied services. Client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state and federal laws and regulations. Client agrees to follow vaccination requirements set forth by PAWS OF GREENWICH, LLC.
Required vaccinations include:
- DHPP (distemper, adenovirus [hepatitis], parainfluenza, and parvovirus).
- In addition to required vaccinations, pet(s) must provide a Clean/Negative Fecal Test prior to participation and annually thereafter
- All dogs must be neutered or spayed by 8 months of age
- Puppies under 12 weeks of age must maintain their recommended vaccination schedule provided by their Veterinarian, at all times, and provide staff with vaccination updates as they occur. Prior to commencement of services, puppies must provide proof of clear fecal test results and must have received their first distemper and parvovirus shots - normally given at 8 weeks.
I understand that all pets participating in daycare, boarding or training at PAWS OF GREENWICH, LLC. are required to be current on required vaccinations, however there are certain viruses and different strains that cannot be fully vaccinated against. Kennel cough, Upper Respiratory Infections, Flu, Giardia, Parvovirus, external parasites (ticks, fleas and mange) & internal parasites and other ailments can be contracted at any time a dog comes into contact with another dog. I will not hold PAWS OF GREENWICH, LLC. and its staff liable for the contraction of any such illnesses or parasites during my pet’s stay. All attending or staying at PAWS OF GREENWICH, LLC. daycare and boarding facilities will be checked for flea and/or tick infestation. I understand that if fleas or ticks are found on my pet, they will be required to go home or be given a flea bath or tick extraction at the owner's expense. While every effort is made to maintain a flea/tick free environment, I will not hold PAWS OF GREENWICH, LLC. or its staff liable for the occasional occurrence of fleas or ticks.
HEALTH STATUS & MEDICAL CONDITIONS: Owner will stipulate any existing and pre-existing Medical Conditions. We are only able to render services to pets who are in good physical health and free of contagious illness. If your pet(s) is showing signs of any illness, especially contagious ones (kennel cough, giardia) it is your responsibility to communicate this to PAWS OF GREENWICH, LLC. within 24-hours. Pets who are sick upon arrival - or become ill in our care, will be unable to be left in our care for any service at any time. If a pet becomes ill or if the state of the animal’s health otherwise requires professional attention, PAWS OF GREENWICH, LLC., in its sole discretion, may engage the services of a veterinarian.
In case of emergencies, injuries and illnesses, every effort will be made to contact the Owner and their two Emergency Person(s) and follow the directions of the Veterinary Release Form. If the owners and emergency contacts cannot be contacted within a timeframe conducive to the necessary treatment - the owner hereby authorizes PAWS OF GREENWICH, LLC. to provide appropriate medical care by a veterinarian.
I authorize emergency medical care to be provided for my dog(s) by the veterinarian noted on the Client Registration Form, or an appropriate alternative to be determined by PAWS OF GREENWICH, LLC. in the event that my regular veterinarian is not available or that closer care is required.
Owner agrees to indemnify, defend and hold PAWS OF GREENWICH, LLC. its employees and agents harmless from loss, cost, expense arising from any veterinary treatment. I agree to reimburse PAWS OF GREENWICH, LLC. upon pick up of my pet for any costs incurred in such an event.
While PAWS OF GREENWICH, LLC. and its staff will make every effort to secure necessary veterinary care in an emergency, I will not hold PAWS OF GREENWICH, LLC. and its staff liable if unforeseen circumstances make it impossible for them to do so.
I authorize PAWS OF GREENWICH, LLC. to administer or seek first aid and resuscitative care for my dog(s) as determined appropriate by PAWS OF GREENWICH LLC. and I agree to indemnify and hold harmless PAWS OF GREENWICH, LLC. for all and any results thereof.
DOG PLAY & BEHAVIOR
Your dog will come into contact with other dogs. Dogs play with their mouths, paws, and claws, and full body weight. While dogs play and interact, they jump, lunge, run, and fall, during these activities accidents may sometimes occur. Owner understands that minor cuts, scrapes, muscle strains, injuries and bites, may happen due to the nature of being in a multi-canine, exercise, pack setting and in various environmental surroundings. Just like kids on a playground, sometimes injuries are unavoidable.
The excitement, exercise and playtime at a daycare, boarding and training environment may present itself at home. Your pet may act more tired, more hungry or thirsty. We encourage pet parents not to be alarmed. This is generally caused by the exercise and engagement they receive - both physical and mental - throughout the day.
I hereby release PAWS OF GREENWICH, LLC. from any liability arising from my Pet’s attendance and participation in the day care, boarding, training or group-play environment and off site play experiences. I understand that there are risks and benefits associated with group socialization of dogs. I agree that the benefits outweigh the risks and that I accept the risks. I authorize PAWS OF GREENWICH LLC. and its staff to allow my pet(s) to interact with other pets at the facility.
I understand that, although all pets are evaluated for temperament and personality and play times are supervised by PAWS OF GREENWICH LLC. staff, my pet(s) may become injured during interaction and play with other dogs. I agree to hold PAWS OF GREENWICH LLC. and its staff harmless for damages resulting from such injury.
Owner will stipulate any Behavior Problems on the Owner/Animal Form and be responsible for physical damage done by the pet, to the kennel, transport vehicle, daycare facilities (fees start at $100.00), to himself, another pet, or a person. As a result of his behavior, should a Pet bite any employees, owners, visitors, and/or other pets, the owner is liable for all Doctor and Hospital Bills.
If PAWS OF GREENWICH, LLC. determines that the Client’s pet(s) is unmanageable or poses a danger to the health or safety of itself, other pets, other people or the PAWS OF GREENWICH, LLC., will attempt to contact the Client to arrange alternative care. If the Client and Emergency Contacts cannot be contacted, Client authorizes PAWS OF GREENWICH, LLC. to place the pet in a licensed veterinary care kennel, prepared to handle such pet(s), with all charges and fees arising to be the responsibility of the Client.
Client agrees to indemnify, hold harmless and defend PAWS OF GREENWICH, LLC., its owners and staff, in the event of a claim by any person injured or otherwise damaged by Client’s pet(s) or negligent act, and accepts responsibility for all medical expenses and other damages.
ALLERGIES & SENSITIVITIES: It is the owner's responsibility to inform PAWS OF GREENWICH, LLC. of any allergies or sensitivities to food, ingredients and products. I understand that while the staff at PAWS OF GREENWICH LLC. will do their best to keep any dogs with food allergies from consuming any food(s) that they may be allergic to, there are circumstances out of PAWS OF GREENWICH, LLC.’s control (food dropped on floor, etc) that may result in an allergic dog consuming a food they have an allergy to.
At PAWS OF GREENWICH, LLC. a clean, sanitary environment is essential and vital. We use veterinary and industry-standard cleaners, products and techniques. We also use aromatherapy throughout our facility and fragrances in pet care products (wipes, shampoo/conditioner, spritzes, etc) Client understands that it is their responsibility to communicate any allergies or preferences to PAWS of Greenwich. I understand that some dogs may have mild reactions or allergies associated with these products. On the occasion that such occur, I agree to hold PAWS OF GREENWICH, LLC. and its staff harmless for damages resulting from such injury.
PAWS OF GREENWICH, LLC. believes in returning a clean and fresh pet back to their parents. Any Pet that is excessively dirty, will be bathed - this includes for boarding, daycare and/or training services. For other instances we may use wet wipes or towels. For all boarding services, a bath is required for stays longer than 4 days. The owner is aware that they will be responsible for any charges incurred for this service. I hereby release PAWS OF GREENWICH, LLC. from any liability arising from my pets allergies or sensitivities that may occur due to food, ingredients or products used by PAWS OF GREENWICH, LLC. I agree to indemnity and hold harmless PAWS OF GREENWICH, LLC staff, owners, contractors and agents collectively for any allergic reactions or sensitivities due to use of products, treat, food at PAWS of Greenwich, LLC.
BOARDING:If I request or approve multi-pet or “pack” accommodations in the kennel room or luxury suite, I assume all responsibility for any injuries or illness they cause one another. I also authorize PAWS OF GREENWICH, LLC. and its staff to place each dog in a different sleeping room, suitable for the health and safety of each dog should this situation arise. PAWS OF GREENWICH, LLC. is not responsible for damaged or lost leashes, apparel, toys, bedding, blankets, food, treats, etc. left with the pet.
WALKS & OFF SITE SERVICES: I authorize PAWS OF GREENWICH, LLC. staff to potty and take my dog out with other dogs, within the immediate property and surrounding premises of PAWS OF GREENWICH, LLC. I understand that my pet will be walked on a leash by PAWS OF GREENWICH, LLC. staff. I authorize PAWS OF GREENWICH, LLC. staff to provide off site pet care services for my pet(s) including dog walking, hikes, dog park visits, home visits, etc.I understand that PAWS OF GREENWICH will provide due diligence to ensure the safety of pet(s). I release PAWS OF GREENWICH, LLC. and its staff from liability for any damages, caused by persons, their collars, stray animals, fellow canines or forces of nature encountered in such time spent outside of the facility and off site.
Transportation: I understand that PAWS OF GREENWICH, LLC. provides transportation services for pets in a safe manner. I understand there is a fee for Valet services outlined in our service descriptions. I understand that service availability may vary based on weather and traffic delays. Pick up and Drop off times are set within a specific timeframe. Reservations are required at least 24 hours in advance. If my Pet is transported by PAWS OF GREENWICH, LLC., I will not hold PAWS OF GREENWICH, LLC. and it’s Staff responsible for any injury or accident during transportation. Due to our stringent timeline for valet pickup and other dogs in the vehicle, dogs must be prepared to leave with gear on/near the door and ready to depart within a reasonable amount of time (3 minutes), otherwise a wait fee will be charged. For drop off service, readily available access to your home must be available. Our team will knock and call. If no response is received, the team member will have no other choice but to keep the dog for the remainder of drop offs/return to the facility. Inconvenience fee of $15 will be charged.
PRICING TERMS & CANCELLATION POLICY: Owner authorizes PAWS OF GREENWICH LLC. to charge the credit card account for costs and booking fees associated with all services: daycare, boarding, training, grooming, general pet care, and related retail products. Client agrees to pay all charges accrued for services rendered during daycare, boarding, training or other pet care related services. Owner authorizes PAWS OF GREENWICH LLC. to charge the credit card account for any outstanding balances, late fees or cancellations, damages, veterinary fees, etc. PAWS OF GREENWICH, LLC., LLC may change prices of any/all services at any time. All prices are visible on the booking platform. When possible, PAWS OF GREENWICH, LLC. will update clients, however It is not the responsibility of PAWS OF GREENWICH LLC. to advise of such changes. PAWS OF GREENWICH LLC. reserves the right to charge additional fees for services we consider over and above the norm covered by our standard rates. If at any time the credit card does not process, is expired or declined, services will be refused and be unable to be booked, until such card is updated.
We do not accept cash or checks. No refunds for services rendered. No returns, only exchanges for retail purchases.
All Daycare reservations must be made 24 hour in advance to ensure availability. For monthly members, please submit a reservation to ensure we staff appropriately. $10 inconvenience fee for no-shows. Standard daycare day is Monday - Friday 8:30am – 5:00pm and Saturday 9-5pm. Sunday for Boarding Clients Only. Late fees apply for late pick ups.
Overnight Boarding: Due to the nature of our boarding facility, with limited boarding, we adhere to a strict cancellation policy for all boarding services.
Holding Fee: All Boarding services - over two days - require a 50% holding fee, due upon booking services. Boarding reservations will not be reserved until PAWS OF GREENWICH, LLC. receives payment of the holding fee. The remainder of balance is due at pickup.
Standard boarding stay is 8:30 am – 12:00 pm the following day. All clients may participate in day care play the day of drop off and until 12 pm the day of pick up. For any pick ups after 12 pm, you will be charged a full day of daycare.
Boarding Cancellations (non-holiday):
50% Deposit on any stay over 2 days
25% inconvenience fee for any cancellations less than 1 week (7-days) away from check-in day
Lose full deposit if less than 48 hours till check-in or no-show
Boarding Cancellations (Holidays):
All nightly holiday boardings requires 50% Holding Fee/Deposit
If we do not receive your cancellation by the morning of your scheduled check-in or if you are a no-show, the credit card on file will be charged for the reservation in its entirety.
Cancellations less than one week (7- days) away from check-in of services will result in a loss of the Full Holding Fee/Deposit
Cancellations less than 1 month from check in will result in a 25% inconvenience fee of total services booked
Holiday Boarding Reservations are subject to a $10 nightly premium
Day Camp reservations during Holiday/Black-Out dates are subject to a ($5 upcharge)
Holiday & Black Out Dates with an up charge:
Christmas 2021/New Year’s 2022: Friday, December 17, 2021 – Sunday, January 2, 2022
MLK Jr Weekend: Jan 14-17 2022
Winter Recess - Pres. Day 2022: Feb 11-22, 2022
Good Friday & Spring Recess: April 15 - 25, 2022
Memorial Day 2022: May 27 - 31, 2022
Independence Day 2022: Friday, July 2nd – Monday, July 5th, 2022
Labor Day: September 2 - 6 , 2022
Columbus Day: October 7 - 10, 2022
Veterans Day: Nov 11- 14
Thanksgiving: Nov 23-28, 2022
Holiday Break: December 18 - Jan 2, 2023
Monthly Memberships Cancellations:
Our Monthly Memberships are like gym memberships, providing pets with everyday access to daycare.
Monthly Memberships auto-renew monthly, based on date of sign up
Membership cancellation requests must be made at least 15 days prior to the next auto-renew date
Cancellations must be made by email or authorized in person
Unused days do not roll over
Additional promotional rates or discounts may not apply, since membership pricing is already discounted and days, add on experiences do not roll over.
Training & Wellness Services:
All Training & Wellness services require full payment at booking of services.
We do not offer refunds for training or wellness services
Private Sessions cancellations less than 24 hours in advance, will not be refunded, but have the opportunity to reschedule, within 30 days. If not completed within 30 days, the client will not be able to reschedule and the cost will not be refunded.
Refunds will not be issued for any group or academy class cancellations, two weeks or less before class starts
Discounts and make-up classes are not offered for missed group or academy classes, unless otherwise discussed
Packages and Memberships are assigned to a specific pet and are not intended to be shared. All packages expire 90 days from the date of purchase or from the date the first day/night is applied, whichever is earlier. Daycare & Boarding is by reservation only, unless otherwise stipulated by your package or membership. Unused days will be forfeited.
Primary Owner(s) & Authorized Caretakers for Pet Transfers
Owner understands that it is their responsibility to provide the name(s) of the approved owner(s) and caretakers of their pet(s) to PAWS OF GREENWICH, LLC. PAWS OF GREENWICH, LLC. staff will reference these names upon client pick up and drop off and understand that if another person arrives to retrieve your pet(s) they will not be released until contact is made and approved by the owner(s). I authorize PAWS OF GREENWICH, LLC. to release my pet(s) to the listed owner(s), caretaker(s) and on the intake form and understand it is my responsibility to update PAWS OF GREENWICH, LLC. with any such changes. I understand that PAWS OF GREENWICH, LLC. will provide their due diligence to ensure your pet is transferred to only the approved owners and caretakers. As such, I hereby hold PAWS OF GREENWICH, LLC. staff harmless for any pet transfer.
Client authorizes the use of pet(s) pictures and testimonials on websites, social media and/or marketing materials for promotional purposes.
Client authorizes this contract to be valid approval for services so as to permit PAWS OF GREENWICH, LLC. to accept all future in person, telephone, online, mail or email reservations and provide services without additional signed contracts or written authorizations
PAWS OF GREENWICH, LLC. reserves the right to refuse client service or terminate this contract at any time, for any reason.
The Term of this document applies to all pet(s) owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed. I hereby certify that I am the lawful owner of the pet(s) referenced in this application. I further certify that I have read and understood the terms and conditions of Daycare, Boarding, Training, Grooming and general Pet Care Services Agreement as well as the Policies & Procedures and Client Payment Terms. I agree to abide by all policies and procedures and accept all of the items, conditions, and statements contained therein. You hereby execute this Agreement for your Pets(s), yourself and your heirs, successors, representatives and assigns. You further attest that if you are not the owner or sole owner of the Pets(s) for whom this Guest Application has been completed, your signature is sufficient to enter into this Agreement for and on behalf of any other owner or representative. You consent to the use of electronic signatures, and agree that a true and correct copy of this document may be produced in lieu of the original Guest Application. Should a copy be produced, you agree that it is legally enforceable and does not affect the terms of the Agreement in any way. No amendments, modifications, or supplements to this Guest Application and Agreement shall be valid unless in writing and signed by both parties.