Virtual Latinos VAs Onboarding Quiz
This quiz should be completed and approved before having the onboarding session with your CSA. Please watch the onboarding video and answer consciously.
Your Full Legal Name
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Your Email:
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Use the same email where you received the link to this quiz.
Onboarding Quiz
True
1. Which is one of the major steps you should complete after you have signed the Agreement?
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a. Join Heartbeat, access our threads for hired VAs, and informing your Success Account Manager (SAM) to which mini-country group you would like to be added.
b. Read our article about Agency VAs Payment Methods and our Payment Handbook to submit the payment form to select your payment method.
c. Join our Virtual Latinos Portal
d. All of the above
1. Answer
Correct
Wrong
2. With whom can you discuss the terms of your agreement (payment, rates, etc.)?
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a. Only with the Virtual Latinos Team
b. With my client directly
c. With my client and my Success Account Manager (SAM)
d. With the Virtual Latinos team and other VAs
2. Answer
Correct
Wrong
3. What are the documents you need to upload in order to receive your payment?
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a. Daily Summary of my activities
b. Work Report, and Time Tracking Report
c. Work Report and Invoice
d. Approving the Invoice
3. Answer
Correct
Wrong
4. Where can I verify the frequency of payment dates and bonuses?
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a. On the payment information provided by the Finance team
b. On the Billing & Payment System.
c. On the payment calendar provided by VL
4. Answer
Correct
Wrong
5. What details should NOT be included in your time tracking report
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a. Full Name
b. Dates of weeks worked
c. Name of Client I work for
d. Total hours worked per week
e. My rate per hour ($XX/hr)
5. Answer
Correct
Wrong
6. With Virtual Latinos, when does the workweek start and when does it end?
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a. It starts on a Monday and ends on a Sunday.
b. Depending on the client’s workweek
c. The workweek is Monday through Friday.
6. Answer
Correct
Wrong
7. On what email can you find the name formats that you need to use in your biweekly reports?
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a. Virtual Latinos: Get started with your new client!
b Virtual Latinos: VL Onboarding Video & Quiz
c. Let's get started with your Virtual Latinos VA!
7. Answer
Correct
Wrong
8. Where do you need to submit your biweekly reports?
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a. Through Telegram with my SAM (Success Account Manager)
b. On the Virtual Latinos Portal.
c. Through an Email to my client.
8. Answer
Correct
Wrong
9. If your WIP invoice is incorrect, on what days can you make a claim?
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a. Between Monday 6pm PT to Friday 12pm PT
b. Between Wednesday 6am PT to Friday 12pm PT
c. Between Friday 12pm PT to Sunday 12pm PT
9. Answer
Correct
Wrong
10. How far in advance before the pay period begins should you request an adjustment to your current WIP invoice?
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a. One day before the pay period.
b. Two days before ending the WIP adjustment time.
c. Within at least five business days in advance.
10. Answer
Correct
Wrong
11. On what days, during the second week of the pay period, can you approve payment for your WIP invoice?
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a. Between 12pm PT on Friday until midnight PT on Sunday.
b. 6 am PT on Wednesday until 12pm PT on Friday.
c. Monday 6pm PT to Friday 12pm PT
11. Answer
Correct
Wrong
12. Who do you need to contact if you have questions about payments, hours, want to request some time/days off?
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a. Jaime, CEO of Virtual Latinos
b. Your SAM (Success Account Manager)
c. Your Client
d. The Recruitment Team
12. Answer
Correct
Wrong
13. Can you work more hours than the ones you were hired for?
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a. No, unless my client buys a BOH (Bank of Hours Package)
b. Yes, only if the client contacts Virtual Latinos first, and send us a written authorization
c. Yes, as our Agreement does include overtime
d. No, it’s not ever possible to work overtime/additional hours
13. Answer
Correct
Wrong
14. When completing the entire BOH package, when should you submit it on the Virtual Latinos Portal (VLP)?
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a. Before Sunday’s PayPeriod
b. After completing the BOH, before the billing period ends
c. Before completing the BOH
14. Answer
Correct
Wrong
15. What is the Changes and Approvals Form?
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a. A survey form
b. A form within our Virtual Latinos Portal (VLP) thats allows to request any type of changes to my work hours, bonuses, and commissions.
c. A customer satisfaction form
15. Answer
Correct
Wrong
16. Who will approve the C&A submission I requested through the Virtual Latinos Portal?
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a. My SAM (Success Account Manager)
b. My Client
c. The Finance team
16. Answer
Correct
Wrong
17. Do the BOH packages have an expiration date?
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a. BOH does not have an expiration date.
b. 1-year after the submission date.
c. 6-months after the submission date.
17. Answer
Correct
Wrong
Total correct answers
Import
true
false
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