No Call/No Show Policy:
I understand that in the event I no call/no show for my scheduled appointment will charged 100% the value of scheduled services to the card on file.
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using my POS system.
Late to appointment Policy:
I understand that if i am 15 minutes or more late to my scheduled appointment I may not be able to receive all of my scheduled services, or may be required to reschedule my appointment. If I need to reschedule my appointment due to being late there will be a charge of 50% of cost of service to reschedule, that will need to be paid prior to being able to reschedule. If I am late more then 3 times in a row to a schedule appointment, I understand that I will be required to schedule a late buffer add-on to my scheduled services and pay for that time.
Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed corrections, as long as it falls within the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.
Product Return Policy:
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase. Make sure to reach out to me with your concerns as soon as possible after using the product.
Salon Etiquette:
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.