Troubleshooting
  • Troubleshooting

  • Try clearing the browser cache on Chrome (PC)

    1. Ctrl+F5 on a PC.

    2. Follow these instructions https://help.grow.com/hc/en-us/articles/360015226133-How-to-clear-cache-and-cookies-Chrome-hard-refresh-

    3. Try loading the page via this link https://stenstroms.com/en?ssw=0

    4. Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Try clearing the cache on Safari

    1. Click the Safari menu, then Clear History...
    2. In the Clear field choose All History
    3. Click Clear History.

    4. Try loading the page via this link https://stenstroms.com/en?ssw=0

    5. Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Try clearing the browser cache on Android

    1. Select Menu, then More.
    2. Select Settings.
    3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate,

    4. and then OK to accept.

    5. Try loading the page via this link https://stenstroms.com/en?ssw=0

    6. Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Try clearing on Edge

    1. Click the 3 dots in the upper right corner of the browser.
    2. Choose Settings.
    3. Under Clear Browsing Data click Choose What To Clear.
    Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).
    4. Click Clear.

    5. Try loading the page via this link https://stenstroms.com/en?ssw=0

    6. Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Try clearing the cache on Safari

    1. Click the Safari menu, then Clear History...
    2. In the Clear field choose All History
    3. Click Clear History.

    4. Try loading the page via this link https://stenstroms.com/en?ssw=0

    5. Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Mobile Safari for iOS (iPhone, iPod touch, iPad)

    To clear cache and cookies:
    1. From the home screen, Select Settings > Safari.
    2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear 3. Cookies and Clear Cache.
    3. Confirm when prompted.

    To clear history:
    1. From the home screen, tap Safari.
    3. At the bottom of the screen, tap the Bookmarks icon.
    3. In the lower left, tap Clear.
    4. Tap Clear History.

    * Try loading the page via this link https://stenstroms.com/en?ssw=0

    * Try loading the page via this link https://stenstroms.com/en?gtm=off

     

  • Should be Empty: