Hey All!
At LAB we want to ensure that your experience is relaxing and luxury, but with that being said, we want to gently remind you of all of our policies prior to booking! See below for more details...
CANCELLATION POLICY-
We get it, life happens... but if you need to cancel or reschedule, we require a 48 hour notice. Any appointments cancelled without the 48 hour notice will be charged 50% of the scheduled service and NO-SHOWS are charged 100% of the scheduled service. We require a CREDIT CARD OR DEBIT CARD (NO prepaid cards/gift cards) on file to ensure we are able to adhere to our cancellation policy. This information is kept secure and will only be used when there is a late cancel or no-show. If your card on file can not be processed, you will not be allowed to rebook at LAB without paying any balances and providing an updated card.
CANCELLATIONS ARE NOT ACCEPTED THROUGH DM'S or Replys through texts from the booking system. Medical Emergencies are still considered late cancels or no shows.
We are closed Sunday-Monday, so if you have an appointment on a Tuesday and need to cancel/reschedule it, the preffered method of communication is either through email or the provided link via text message.
LATE POLICY-
We have a 10 minute grace period, after 10 minutes, we cannot guarentee that all of the selected services can be preformed. You will still be charged for your SCHEDULED services if we are not able to perform all or any of your services that day. We do our best to accomadate your appointment even if tardy but we can not guarentee that we will be able to still take you if it interfers with other clients appointments.
COVID POLICY-
If having symptoms we kindly ask that you reschedule your appointment within the cancellation window. We can not waive cancellation fees due to COVID.
KID/GUEST POLICY-
Always, we strive to create a relaxing and luxury experience and environment for our clients, so we ask that you do not bring children or other guests with you to your appointments. Unless they have an appointment with one of our stylists in which they are able accompany you during the duration of their appointment only. Children are not permitted in the salon or to be left unaccompanied at any time.
Thank you for understanding!