Return/Exchange Policy All returned products are subject to a minimum 20% re-stocking charge. PLCS only accepts products in new and saleable condition. If the product is damaged or not in original packaging, a higher re-stocking charge may be applied.
Authorized product returns must occur within six months of the invoiced date. Damaged/Incomplete order claims must occur within seven days from the date of delivery. Otherwise, PLCS will not accept.
The customer is responsible for all shipping charges for the item returned for refund or exchange unless prior authorization from PLCS.
All returned products must have a Return Material Authorization (RMA) number assigned by PLCS.
For products that require service or repair, PLCS will submit a quotation after the initial evaluation. The customer must authorize before the work begins.
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