Disclaimer
Image Size We do not accept any responsibility or liability for incorrect sizes ordered. If specific sizes are not provided, we will assume that you would like to print the graphic as-is and dimensions will be based on sizes shown in Photoshop/Illustrator. We use the imperial system of measurement for sizing (inches). We will resize the images as selected during checkout and will always maintain aspect ratio when resizing unless we receive express directions in writing to do so otherwise. We will not be able to accept returns or provide refunds for items which are the wrong size.
File Type We recommend vector files (ai, pdf, eps, svg). Other file types submitted may print with lower quality, especially if resized.
Image Resolution We do not accept phone screen captures. We are not responsible for low quality images during submission or due to resizing (upsizing).
Non-Transparent Backgrounds We are not responsible for non transparent images unless intended.
Ultra Thin Artwork Areas Thin lines like the size of pencil writing is not recommend and issues may occur while transferring onto garments. Some experience, practice and skill may be required for these types of artwork. It's not impossible, we just don't recommend this for beginners. As a rule of thumb, keep likes 3 pixels or larger.
Color Variability in Custom DTF Prints Direct-to-Film (DTF) printing involves various factors that can influence the final colors of prints. These factors may include, but are not limited to, variations in the film batch, ink batch, adhesive batch, white layer thickness, software color profiles, graphic color profiles, substrate color, environmental conditions such as temperature and humidity, and storage time. Additionally, color shifts may occur when converting files to the CMYK color profile.
Due to these factors, which may be beyond our control, there may be inconsistencies in color between print jobs. Consequently, we do not offer replacements or refunds for custom prints based on color differences. By placing an order, you acknowledge and accept these potential variations in color outcomes.
Copyright & Infringement To ensure compliance with copyright laws and prevent infringement, we have a policy of not printing copyrighted designs. We retain the right to decline any order that we deem to be in violation of this policy at our discretion. We will not engage in lengthy debates regarding this matter unless proper authorization is provided. To obtain authorization, kindly email your authorization letters, complete with official letterheads, to support@transfersuperstars.com.