CODE OF CONDUCT
We pride ourselves on the professionalism of our staff and the service we provide so please remember at all times that you are a representative of The 43 Club (or our Client) and therefore should behave in a manner that reflects this. To follow are a few guidelines that we expect you to follow:
SERVICE and WORKING STANDARDS
• Greet guests within 30 seconds
• Be quick when serving and ensure drinks are made perfectly
• Always leave the bar as you found it and would want to find it
• Always put things back where you found them
• Always treat your colleagues with respect and consideration
• Smile like you mean it
CLEANLINESS and PROFESSIONAL PRESENTATION
These are absolute basics but always need repeating. Just be a pro.
• You should be clean and well-groomed at all times (i.e. clean and trimmed fingernails, long hair tied back). This should always also extend to your work area - keep the bar tidy, including the bar top, interior and floor.
• Uniforms are to be clean at the start of every shift.
HEALTH and SAFETY
Every member of staff must always act in a responsible manner. The 43 Club are continually improving standards in every area of the business. This includes detailed attention to occupational health; safety and fire prevention is an equal and integral part of this commitment.
All staff must not endanger their own health and safety nor put others at risk and should always follow safe working practices applicable to their work. The 43 Club has a company policy set up to safeguard the health and safety of all staff and others working in or visiting its events that may be subject to risk from our activities.
WORKING WITHIN A SAFE ENVIRONMENT
There are risks everywhere in our working environment. In order to minimise the risk to customers and staff, we must assess the specific dangers in our premises.
• All spillages must be cleared up straight away! Slippery surfaces can be very dangerous.
• We are ALL responsible for safety. Do NOT wait for a bar back to clean up your mess, take ownership over your bar.
• Make sure that all doorways and passageways are clear. Bin bags, boxes etc. are all hazardous especially when we are busy.
• Ensure that Fire Exits are always kept clear in case of emergency.
• Care must be taken whilst using knives especially if walking around with them.
• Do not lift heavy objects without someone else’s help
• Never run on site, this always causes more problems than it solves
• Do not overload bins buckets or boxes – make two trips if necessary.
• Check when finishing a shift if any gas or power points need to be switched off.
• Do not use damaged bar cloths as they can catch on loose objects
• Always wear safe non-slip shoes
• It is crucial to let workers know if you are passing behind them. Loudly stating “behind” or “backs”, this is standard practice and essential.
• Loose electrical appliances should not be touched but reported immediately to the Manager on Duty
DANGER BEYOND YOUR CONTROL
Always try to diffuse a situation before it becomes a problem.
If a guest becomes violent or aggressive, please inform your superior who will liaise with the Production Manager or Safety Co-ordinator who will deal with the situation. No staff should intervene in a fight but are asked to be aware of any arising situation as early as possible.
Staff should always be vigilant. If any person is seen with a weapon, security should be notified immediately.
ABUSE OF STAFF
Staff are not to retort or become involved in abuse under any circumstances. Any person who is being abused by a guest should stand back and ask a colleague to fetch the Duty Manager immediately.
All accidents must be reported to the Duty Manager. Any guest who has been injured or hurt should be taken to security, who will judge whether to call the paramedics or direct them to first aid. All accidents MUST be recorded in the accident book. All accidents that happen whilst at work, no matter how minor or insignificant they may seem, must be reported to the Manager on Duty, who is responsible for recording it in the Accident Book. The Green Accident Book is always kept in the Production Box (Magic Box) along with the First Aid Kit. It must be noted that By Law we are NOT allowed to give guests any Medication.
All breakages must be cleared up immediately and then recorded as wastage if necessary. Team Leaders are to report them to the Bar Manager for recording. Any damage to fixtures / fittings or equipment must also be reported to the Bar Manager so that it can be dealt with accordingly.
Please make yourself aware of and follow the guidelines and fire evacuation procedure for the venue. If you discover a fire, please inform your superior who will insure that the Production Manager or Safety Co-ordinator is informed immediately.
If you feel absolutely confident you can tackle the fire without causing injury to yourself or others, please do so, and ask a colleague to get the Safety Co-ordinator or the Production Manager immediately.
Upon hearing the alarm, please make your way to the designated rendezvous point (indicated to you in your staff briefing at the start of each event) in a calm and orderly fashion. Look out and care for your colleagues. Report to your team leader as soon as you can. Security will evacuate the guests. Do not stop to collect anything. Under no circumstances should you re-enter the area until you are told it is safe to do so.
• Please be on time, every time
• No cash on shift - No-one is to have any cash whatsoever on their person at any time during the shift.
• Staff Drinks - No member of the team is permitted to serve his/herself an alcoholic drink at any time during an event.
• Drugs - It is unacceptable for any person to be under the influence of intoxicating substances whilst working. THIS IS GROSS MISCONDUCT FOR WHICH YOU WILL BE DISMISSED IMMEDIATELY, and MAY NOT BE PAID. Illegal drug taking is strictly prohibited.
• Responsible Drinking - The 43 Club operate a strict responsible drinking policy. Drunken people are NOT to be served alcohol and should be offered water or a soft drink only.
• All Mobile Phones must be switched off whilst on site during your shift hours working for The 43 Club (except whilst on an authorised break).
• Staff Search - The 43 Club reserve the right to search any member of staff at any time during an event.
I declare that I have read and understood the above code of conduct and will follow the code of conduct to the best of my ability.